Staples

Last year we purchased 2 office chairs from your Fernandina Beach store. The seat on one of them split at the seam almost immediately (within a couple of weeks). We talked with the store personnel and they told us that we must deal with the manufacturer... IN TAIWAN. We used to shop with Staples quite a bit. Now, unless we need something instantly, we purchase online and NOT from Staples. Service after the sale is everything and you guys do not honor that concept...

- Jack Hoagland

Anthony has been such a patient man and so helpful! I highly recommend stopping by Staples for amazing in person customer service 👏

- MJ

Didn’t like the costumer service. They had stuff and machine that is not in use. But rejected to laminate. Just 2 papers, saying that there are orders ahead of me and they gonna do it next day. There were nobody who is waiting and where were couple of hours till closing time.

- Alex

Updated from 4 stars to 1 star as of 1/20/25: Amazon return customers are treated differently than staples customers and they help them before any Amazon customers making them wait far longer than fair or normal, pulling staples customers to the front of the line and helping them first. They do not use the same demeanor towards those that come in with Amazon returns and make it an obvious annoyance that you are there. They use excuses to not help you in the order you arrived and seek out Staples customers to make it known you are not a valuable person in their store. ______ I wish the Amazon Return store associates would stop commenting on how many returns you have (when the quantity is 4 or more they say something unnecessary) and I so badly wish they would stop commenting on the actual items being returned…

- C. B.

They often don’t have in stock the single colors of printer ink. I am forced to buy the multicolor pack and order singles from Amazon

- janet rogers