uBreakiFix - Phone and Computer Repair

This location is awful. Do not go here. Super rude owner. My phone was restarting periodically, so I went in. There was no rhyme or reason to the restarting. I could use it for hours and it would restart, I could use it for five minutes then it would restart. I needed to secure my battery. They charged me $58 to place tape and secure it. I have attached a photo below. When I got home, my phone was worse and was restarting every few minutes now. I went back the next day and they opened my phone up again. The owner brought the battery out and was pulling on the connector saying it's probably a bad battery connector. They said I needed a new battery and that they would have to order it. They charged me another $70. I said I had an Asurion coupon for $20 off and the manager said he wouldn't apply it. When I asked why, he said he just didn't want to. They put the same battery back and when I get home, my phone is worse - again! It is now not turning on at all. I call corporate to ask if I can go to another store. I tell them my situation and they are questioning why I was charged that much just to place tape. I asked for a refund, and the owner Jimmy or Yimmy starts arguing with me, saying that he's trying to do me a favour and i'm taking advantage of him and he doesn't care about corporate because he's the owner. He said he had to charge me that for liability - even though before they even opened it up they said if they crack the screen or if any damage happens, I'd have to pay. So i'm not sure what liability he's talking about. They made my phone worse off each time and I want to go to another store. I'm not even sure why I paid for a service that wasn't even completed yet. He said he can't refund me because he had to pay shipping etc. I said let's be honest you're going to use that for another repair and he says yes he will. Yet he still wants to charge me for shipping. Then he hangs up on me.

- Karen Liu

My baby girl discovered and destroyed my phone. Jonathan was very kind and got my phone fixed within the day at a reasonable price! He did not have any undisclosed costs or difficulties throughout the process. I highly recommend this location!

- Jessica Klein

Jimmy literally saved me $300 today. All day my phone was frozen and stuck on the power screen. I was trying all day to fix it and I even went to my cellphone provider to see what they could do, they tried everything and ended up telling me I’d probably have to get a whole new phone. I didn’t wanna spend $300 and so they recommended me to go to ubreakifix. When I showed up jimmy figured it was just a glitch and reset my phone in a literal minute. I could have spent unnecessary money today, but I didn’t. If you ever need to check if something is off, or give yourself a sense of peace go to ubreakifix and ask for jimmy.. jimmy thank you dude.

- Sabrina Torres

I have used uBreakiFix services from recovering lost data to replacing broken screens for multiple devices for years. Each time they provide great service and communication. They are problem solvers and make you feel like you are a priority. I highly recommend them.

- Nicole Belmonte

At uBreakiFix they were very polite to me and I didn't have to wait long for my phone....the price was very reasonable.... please give them a try, u wont regret it....thanks so much for being so Humble 🙏.

- mistic culture mistic (culture)