Geek Squad

Terrible service and experience. Needed a battery change in an iPhone so I dropped it off knowing it was an authorized service center. They charged the money and took the phone. After a few days of calling and asking I learned that the repair was failed, they indeed changed the battery, but they also replaced the screen for some reason (which did not pass their own diagnostic test and was indicated on my phone to be not Apple serviced), the face ID stopped working, and the overall release diagnostic test was failed. Then I was told that I have to pick up the phone and take care of that on my own with Apple. Zero help from Geek Squad on their part. Lack of customer service and support. I had to coordinate everything with Apple on my own and have wasted a lot of time doing that trying to explain the situation that they also said was unacceptable. When I went to pick up the phone, the release document did not even indicate the issues with service. The staff did not accept the idea that the phone was broken after the repair and kept telling me that I got a new screen out of it so that’s good for me. The fact that face ID was not working was not really in their interest. They just insisted on me signing the document. In addition, they said they are not responsible for the damage to the device and will not refund the money I paid for service. I will not use their services ever again and encourage everyone else on doing the same thing, as if any problem arises you will be left on your own.

- Marcin Makowski

I took my older HP Envy laptop to get for an SSD upgrade, and they were very informative. They called me back next day, for pickup. Computer was working fast but then had an issue with not being able to power on. I went in and explained my issue and frustration due to necessity of having this working asap. Dave manager heard my concern and they tried everything they could but computer was not fixable. Because I have the best Buy Membership Plan they were nice enough to give me a newer HP Envy and transfer all data on to new computer. I am beyond happy and super appreciative of their response and professionalism. I would highly recommend to get thes Best Buy Membership Plan and use the geek squad. I know I will.

- Iris Garcia

Arrived around 10:45am no customers were there but they made me schedule an appointment so I had to come back at 2:20pm. They didn't see me until 2:55pm. All I need is a battery and they won't replace it saying that they would have to replace the while phone because the glass the back is shattered. What a waste of my time.

- Christian Thomas

Geek Squad is fabulous!! Best Buy customer service and access to talk with someone on site is a -5 stars.

- Kim REALTOR Appraiser Bell (386-212-8686)

Had a new 8k tv installed today. The guys did an awesome. Removed old tv, repaired the sonos sound bar was was originally installed out of plumb. Nice to have someone in today's world that has pride in their work. Installers from best buy on international, Daytona beach

- Jim Terra