Staples

I had an episode yesterday where the ambulance had to be called on me. I want to apologize to the manager and employees for disrupting the store. I am very appreciative of the manager who was very understanding of my situation. I didn't get his name but he was great along with the young lady behind the counter where we can return Amazon items. Thank you for the kindness and understanding and helping me feel I was not a burden to the store. I'm very thankful and grateful to be surrounded by employees with compassion.

- Raymond Sandoval

I recommended Staples at US-1 Cutler Bay. I found exactly what I was looking for (office desk). The seller provided good service and delivered it to my car, the product was in perfect condition and the instructions were correct so I could ensembled it easily. Good price.

- OPTIMA USA

Why do people even work here if they're not going to do their job? I needed to use the printers and found literally the most unhelpful attendants ever. I helped four other people with the printers while they just watched. I should be working there because the people actually working there are the equivalent of clothing store mannequins except even mannequins do their job better than that.

- Nugget Bug

I am posting to express my disappointment and frustration with the poor service I received during my visit to the copy center department at this location. I simply wanted to make 10 copies and the associate was uninterested in assisting me. The wait was excessive as I was the only person waiting to be assisted. When she approached me , I didn't even received a welcoming approach. I requested to have a few copies. She immediately said that I needed to make the copies at the self service copy machines. I requested the full service option, how I normally do in my past visits, where they actually will make the copies behind the counter and she declined to do so. She insisted that I make the copies at the self service with a bad attitude. Due to her attitude I requested a manager (Lina). After waiting 5 minutes for the Manager, Lina approached me and said "What happened?" Without even introducing her self in a professional manner. Not even a, How can I help you. Immediately noticed the same attitude the associate gave me. She said they couldn't provide me the full service option because it was less than 40 copies and needed to use the self service option. I expressed to her that I've been a customer for the past years and always used the full service option. The manager had an disinterested attitude toward my request and refused to assist me. Had no empathy what's so ever. Im trusting that someone from upper management will get the opportunity to read this post because I was both shocked and disappointed to have received such treatment. I'm sure that this is not the way retail location does business and that someone from upper management will mention to their front end staff.

- Freddie

I went to turn old electronics. After I got a cart and brought them in, I guess it was the manager (he never identified himself), told me there was no room. As I was taking the cart towards the door, another employee looked at the cart and said, leave it, we have room for that. I thanked him and left. Still mulling over canceling my Staples account.

- John Rich