Geek Squad

I probably had my expectations too high. I expected an experienced team that knows about laptop hardware and that can troubleshoot common issues. When I arrived with a laptop that wouldn’t turn on after placing a flawed ssd, the geek squad rep said the team wouldn’t look at the laptop because of the risk. I had to fix it by myself after 6 hours of work.

- Frank Ramirez

Came in last minute before they closed with some issues on my work laptop, and Josh was extremely kind enough to patiently listen to the issues and offer solutions! Him and the team were friendly and willing to put extra effort into making sure I was taken care of. Thank you, Josh and Geek Squad!

- Erika Roldan

Joshua K was amazing. He was patient, knowledgeable and extremely helpful. He was able to multitask and keep all customers happy. One of my best experiences! Definitely a great worker.

- Keesha R.

Extremely disappointed with the service here. Geek Squad called me twice to come in for my device and both times it was not working. I asked the representative how to complain, he simply told me that he would let his manager know. For a service based company, the service is not something they pride themselves on. Also, the person in front and behind me had the same complaints and they told them the exact same thing. I guess they already got my subscription, so they do not care anymore. If I could give them a 0 I would!

- Bhudevya Shewtahal

I took in a laptop with a cracked screen to get a quote for repairs. I only use a mouse, not the touch screen, and the computer was working fine that way. The tech started touching the screen all over and said - “Oh, the touch screen isn’t working.” Now, I can’t use my computer at all (even with my mouse). Going to send it in to HP for repairs, but wouldn’t have had to rush the repairs had the Geek tech not messed it up even further.

- Marlene Kossis