Imperial I.T. LLC

The persons of this business are very unscrupulous. I went to this business to get the LCD replaced for my Google Pixel. I was told that they had to order the part and the man, Pablo collected a total of $281.65, the cost to repair the phone. I paid cash and credit card. The part should have been delivered the following day, however I was told that the part did not arrive. I called several times but no one answered the phone I had to go to the place two days in succession, spending monies to and fro on Uber. I eventually had to request a refund. I was given back the cash and told that the credit card portion would be refunded. This was from November 6 and up to date December 1, I have not gotten back the refund. I called until I am tired and no one answers the phone. Be careful of this company. They are shady!

- C H

Buyer beware ** I called this man personally to ask if he had the charger port for the iPhone 14 pro max, his response was "yes, we can fix it today, we have it"... sent my boyfriend in - they didn't have the part. Proceeded to make him pay the full price of $120 to order the part. Owner said it would be in the next day - we are 3 days waiting and still he says " we will get it by 5, by 11, yadda yadda". Today? Can't even get anyone to answer the phone. I've called 5 times

- Juliana Wood

Please do not go to this place they will scam you. This guy I told him both of my screens were cracked and I just wanted my screens to be fixed and my battery was fine. However, he has taken my battery out and replace a little old battery as soon as I found out My phone was turning off and on he only fixed the front, but the price for both front and back screens will be pricey. I kept going back to this place but he kept telling me that I needed just to reset my phone and I went to the Apple care Center and they have told me that he has basically replaced the old battery with another old battery that is not with Apple. Overall he will scam you take your items so he can sell it to others. This owner is a fake, And a scammer even though I have signed the paper meaning there is no refunds allowed. I have spent almost $200 when it was $181 for me to get my phone fixed when he didn’t do exactly as he said. This place is not worth it. Do not come over here he also aims for easy people that are by themselves and would be gullible enough to trust him. Other than that this place needs to get shut down and sued for false advertising and other situations for scamming.

- Carlitta Howie

Absolutely the best phone repair shop around kissimmee. Called every shop and they were outrageous prices. Imperial hooked me up with new phone screen and back replacement due to issue. Would recommend anyone to go here for the best pricing and quality.

- Samuel Hitchcock

Great service! The tech was extremely helpful and knowledgeable. We went there to have a broken I-phone screen replaced, he did the job quickly and we came away with lots of useful advice. Mega happy! 😁Definitely recommend him!

- Brenda Owen