Staples

If you need a computer or laptop, see Sean at the Cape Coral store. I've dealt with him before at another Staples. He is very knowledgeable, courteous and I would not hesitate dealing with him in the future. I'm very happy with my laptop. I got a great deal. And he set it up for me.

- Charles Cook

I recently purchased a file cabinet. I went to the store to look at the demos. The one with 3 drawer I was interested was the Staple brand except that I didn't like the drawer mechanism that has too much play when you pull out. To my surprise, after I got it home, It is actually much better design than the demo unit with smooth operation when open or close. Snug fit perfectly. Every drawer is perfectly aligned. It looks as good as the professional grade ones in the Company office. I couldn't be happier. The Fort Myers store didn't have the color I wanted. They called Cape Coral store for me and asked the other store to hold one for me to pick it up. When I got there, it was already sit in a cart by the checkout. It was a great experience.

- Michael Chen

In moments of grief, the support we receive from others can make a world of difference. Recently, I found myself navigating one of the most difficult times in my life—the loss of my mother. With her memorial service approaching, I was filled with dread when I discovered that the memorial cards I had ordered from Amazon would not arrive in time. It was a chaotic moment, but then something wonderful happened. Thanks to Staples, I was reminded that exceptional service still exists. The company from Amazon refused to let me cancel the order because it was a “special order,” leaving me feeling trapped and anxious. In my panicked state, a co-worker suggested reaching out to Staples—a suggestion that would soon turn into a glimmer of hope. With a mixture of skepticism and hope, I contacted Staples to see if they could assist in printing the memorial cards on such short notice. Much to my relief, not only did they agree to print the cards, but their service exceeded all my expectations. They processed my order promptly and even provided more cards than I originally requested. The staff’s efficiency and willingness to help transform what could have been a distressing experience into one of gratitude and relief truly stood out during my experience at Staples was the personal touch they offered. The manager reached out to me personally once the cards were completed—on the same day, no less! When I opened the box at the church, I couldn’t help but notice a beautifully crafted sympathy card enclosed from the printing service. This thoughtful gesture showcased not just professionalism but genuine compassion, reminding me that kindness exists even in the most challenging times. Thanks to Staples, I feel an overwhelming sense of gratitude. Their extraordinary service during such a sad chapter in my life has made me a loyal customer for life. Staples didn’t just meet my expectations; they went above and beyond, truly embodying the essence of excellent customer service. In a time when I felt vulnerable and overwhelmed, they stepped in to provide the support I desperately needed. In conclusion, I wholeheartedly thank Staples for not only saving the day but for doing so with grace and empathy. Their generous spirit has left a lasting impression on my heart, and I encourage anyone in need of printing services to consider them. During our toughest moments, it’s the people and businesses that show kindness and understanding that we remember the most. Thank you, Staples, for being there when it mattered most.

- Melissa Faasse

Absolute worst customer service EVER. If the employees don't want to do amazon returns then they should maybe find a new job or get an education and find a career. I had a lot of post Christmas returns and as soon as I placed my box on the counter, the two coworkers exchanged an annoyed look. I asked if there was a problem and there response was "Oh no" with a chuckle. Then I explained that I had a few returns from a relative out of state and could they check the code because I thought she did wrong store. They confirmed it was Whole Foods. However, my other returns were ready and done right but she just kept telling me to go to Whole Foods without trying to understand that my other items were for this store. Bottom line she was annoyed from the start and had no desire to help me. She did not understand, did not try to understand, and was beyond rude, I'm sure she didn't like being caught and called out on her unprofessionalism and despicable customer service when I first walked up and she saw I had alot of returns...but oh well your job is to help me. I will never return to this store for any Amazon returns or any office needs. It's not the first time the staff has been rude or acted annoyed that they had to work but it was definitely the worst.

- Holly Milby

Unbelievable poor customer service! Long waiting time… just for an order pick up! There is only one person at the print center in such a big store and the worst part is that almost all persons seems to be not trained enough. Very disappointing. I had to pick up my online order today and almost everyone in the store look like they have no idea what’s going on and their performance as customer service rep. Especially at the “customer service “ (!!!!!!) counter was beyond ridiculous. I would definitely suggest to train your staff better as this branch is in the heart of Cape Coral and it’s very difficult to understand why you put people at the customer service who are not trained enough even makes you feel they do not really care and are just standing there with no real encouragement to do this job. Hope you try to make better improvements.

- Mojgan Styner