Apple Altamonte

We just left the Apple Store and was assisted by an amazing customer care member named Sophia! She was knowledgeable patient and helpful with the purchase of our 2 phone upgrades. She made sure everything was linked and updated and transferred over. Being a little older, and technology being more challenging, she made it easy!! Always a good experience with Apple rather then going to our carrier.

- Alice D

I recently relocated from Miami and, within a few months of replacing my phone, encountered internal damage requiring a replacement. Unfortunately, the employees and store manager at this location demonstrated a complete lack of competence. Despite my clear insistence that the issue was internal, they repeatedly attempted to push for a screen repair, completely disregarding my needs. Their failure to understand basic customer concerns, coupled with their evident lack of knowledge regarding store policies, left me thoroughly frustrated. This experience not only reflects poorly on their customer service but also highlights a significant gap in their training and professionalism.

- Melany Bermudez

Among the Apple stores in Orlando, this one stands out for being the least crowded, which might appeal to those seeking a quieter shopping experience. However, the customer service falls short, diverging from the high standards typically associated with the brand. This issue seems to reflect a broader problem within Apple’s operations, as reports of dissatisfaction with service have become increasingly common in various locations. For a company that built its reputation on the quality of not only its products but also its services, this inconsistency is a wake-up call to rethink strategies and realign the customer experience with the high expectations of its consumers.

- Rodrigo Cachanco

Horrendous experience. Waited for 20-30 min past my appt time for service on my laptop. About 15 min into my wait I attempted to flag one of the associates to ask if I was still in line…she was on the phone apparently and completely ignored me then walked to the back. The same person who ignored me then came to assist me with my laptop and said she is the manager of the whole store. She didn’t listen to me when she asked about my issue then proceeded to rudely tell me to put in my pw…I let her boot the laptop up and she then asked me again what I was there for. I will go 30 min out of my way to go to a different Apple Store. Never again will I come here. Female manager with gold teeth was unnecessarily rude.

- William Adams

Terrible experience. The staff is comprised of confused lemmings with a lack of initiative or logic. Buying an Apple Watch for my wife. Order pickup was at 1030am; arrived on time, she tested the watch band size and it was too small. We requested a larger one to try on and that was the proper size. Now we need to return the original band that was too small; since it was an online order we needed to return the entire order and re-purchase. However, they don’t offer the military discount in-store, so they advised us to place the order again. Instead of simply refunding to the Apple Card, they insisted on issuing a gift card and place the order with this gift card. This is problematic because our Apple Card gets 3% back. On top of all this, they tell us our pickup time is now at 1230pm. I ask them what the logic is behind this. The watch was literally on her wrist and just sitting in the back. They said that can’t do anything until they get a notification from the system that it’s ready for pickup. We bring up the 3% issue as well but are informed that we would have to do the entire process again and the time would be pushed back. The wonderful individual in this photograph smiled as he delivered the news with a nasty attitude. No apologies, no acknowledgment of the lack of logic in the situation, just a snarky, almost snickering, face and tone. Do better, Apple. UPDATE 1: Pickup window was 1230pm-1245pm. We showed up to pickup at this time and “they haven’t received the order yet.” We’ve been directed to call the Apple help line. What a mess. UPDATE 2: The notification popped up while on the phone with the support rep. The person on the phone was fantastic and AJ, the man helping with the pick up was also great. He informed us that this entire thing was avoidable as they could’ve easily just swapped out the band. He suggested we review on Apple directly.

- Matthew Eckelberg