Business Hours
Business Overview
Geek Squad in Waterford, CT seems to have mixed reviews, with some customers reporting negative experiences and others expressing satisfaction with specific technicians. Several customers experienced issues with appointments, repairs, and stock availability, leading to frustration. While some customers were pleased with the service and knowledge of individual technicians, others encountered problems such as data loss and failed repairs.
Services Offered
Most Recent Reviews
Bad experience. I didn’t have time to go to the Apple Store so I settled going through geek squad after they diagnosed my MacBook they told me i needed to pay the deductible. I said ok thinking that they are going to fix it and I pay for the service once I arrived. After a while i get the phone call that it’s back in the store and because I never payed the deductible it was not fixed. Waste of 2 weeks. Go through Apple directly and don’t waste your time with GEEK SQUAD.
- john encalada
Best Buy was great and had everything in stock but then geek squad was not anywhere close to Best Buy. We went to go to geek squad to fix my Xbox series X HDMI port (we called before to make an appointment ) and they said it was fixable but when we got there they told us they couldn’t. Over all my experience with geek squad was truly disappointing and I do not recommend
- Joey Collins
Made appointment a week out for iPhone 8 battery replacement. Appointment was made through Apple, so they knew exactly what device I was bringing in and why. After sitting there for 15 minutes while they ran diagnostics, they told me they didn’t have my battery in stock. If I wanted to order a battery, they would need to keep my phone at the store, and that it would take about a week. Obviously not an option. They told me my best bet was to go to an Apple store. Why bother existing if you can’t replace a battery in a phone? Why is the store even an option through the Apple app? I tried calling before hand too to ensure something like this wouldn’t happen. Can’t get through to store direct. Had to go through Best Buy’s nationwide answering service (number listed for geek squad same number as the best buy number). Was on hold for 20 minutes before being disconnected. It’s like going to a quick lube to get an oil change, but you have to leave your car there for a week so they can order oil. So anyways total waste of time and gas. Staff was courteous.
- Timothy Brink
I had an issue with a home entertainment center I purchased from Best Buy. I called numerous times with no resolve. Finally they sent a tech named Kevin from the Waterford CT store and he fixed problem. He was very professional and knowledgeable. I highly recommend Kevin from the Geek Squad!
- Marie Levenson
Lost my entire phones worth of data. Call themselves geek squad but can’t even tell me that a repair to my phone would delete everything.
- David Brai