Computer Heads LLC

We have been using Computer Heads for our digital issues for many years. They have always made sure all of our issues have been corrected and quick with their turnaround time. Having our Apple computers serviced by them is Sooooo much more convenient with them than traveling all the way to an Apple Store AND we get it back in a couple of days, typically which is much better than a week or more otherwise. Daniel is always very thorough in his work and informative of what he has done, as well as patient with our lack of digital knowledge. we are lucky to have them so convenient to us here in the northwest Hills!

- Sandra Jenney

EDIT UPDATE**: Taking off 2 more stars. 1 for inconvenience, 1 for treating me like I'm stupid. Update: The machine originally sold to me was fine until I installed my preferred internet browser and preferred security system. You should be able to set up your personal machine how you would like it without it freaking out. Brought back to tech to fix repeating key "x" repeating problem, tech updated system said he fixed it. Brought it to the library and it was not fixed. Brought it back the next day (3 visits total now) after speaking with the owner over the phone. He spent the entire time talking over me and talking down to me about how I shouldn't have made any changes and it's clearly my fault that this "$2000 machine" isn't working. The only reason I did not put down to 1 star is because he did trade me a new identical machine to resolve the issue. But then he called me "a very paranoid individual" when I asked for a receipt with a new date for the machine trade. I don't understand why it's so hard for people to just sit down and try to figure out a problem together rather than pointing fingers and condescending like it's somebody's fault. Unfortunate experience I hope that the owner can retire soon and someone with more rapport for speaking with people can take his place. Older review--------- Good experience, owner is very nice to talk to and knowledgeable. Refurbished computer he sold me was reasonably priced and seems to be working well. Only knocked off a star because he started peeling stickers off my own personal laptop I had brought in to ask about fixing without asking me first. My friend had given that to me and it had sentimental value and he destroyed it without a thought, but it's just a sticker so whatever I guess.

- Reeves Clark

We have been Computer Heads customers for several years. As older adults who aren't particularly tech savvy, it's a great relief to be able to call Dan anytime to ask questions or to get help, either remotely or in person. We're never disappointed.

- Chris Marcellino

Highly Recommend! Dropped off two lap tops this morning - already have them back, up & running fine and at a VERY reasonable cost. Fast, polite, good work, lovely people. Thank you so much.

- Zuzu Lahst

Dan is the best I.T. expert I have ever had the good fortune to meet: always prompt... always making things that I find indecipherable seem simple without ever making me feel the fool. The most professional guy I've ever had the good fortune to meet and watch work. I couldn't recommend more.

- Jack Murphy