CellPhone World

VERY DISAPPOINTED! I went to the Walmart in Rocky Hill over 2 years ago and I vowed that I’d never go back. I was preparing to go on vacation so I stopped there to pick up a few items. While browsing the store, I noticed there were a ton of sunglasses marked down with a bright yellow clearance sticker with bold/black letters… $3.00. So, I spent several minutes choosing just the right glasses for my face. After some time, I finished my shopping; checked out and went to my vehicle. I decided to check my receipt before leaving because it seemed a bit higher than I expected. I checked and sure enough one pair of the sunglasses (that were clearly marked down with that clearance sticker) rang up as $14 dollars. So, I went back inside to the customer service desk. One of the people at the desk said that he’d have to go back to the display tower and confirm the price of the glasses… sure, no problem! I walked back with him to show him where I got the glasses from and to show him others like the ones I chose (that were also marked down). We found the glasses and brought them to the service desk to check the price. Sure enough, they rang up as $14. The rep told me that since they are ringing up at this price, he cannot override it. I said, but they are clearly marked down to $3. He tells me that someone (a worker) must’ve marked the wrong sunglasses down and put them on the clearance rack. Sir, that is not my problem; as the costumer, I should get them at the price they’re marked down as! This man would NOT give me those glasses at the price they were marked down to. So, I asked to speak to the manager. He said that he is the manager. So, I asked to speak to the person who’s over him. He rudely picked up the phone and dialed a number and spoke to “someone”. He proceeded to explain the situation. He then tells me the person on the phone is telling him the same thing that he told me. I asked to speak to the person. He hands me the phone (again, rudely). When I got on the phone with the person, she echoed what he just told me. I said to her… “you are willing to lose a customer over a clearly marked down $3.00 pair of sunglasses”? She basically said “I really don’t care”. By this time, nearly a half hour later, I asked her for their corporate office’s number. I called the number while standing at the customer service desk. The person that I spoke to proceeded to tell me that there was nothing she could do if the manager is not willing to honor the clearance price. I couldn’t believe what I was hearing. So, I said the same thing to her… this large company is willing to lose a regular customer over a pair of clearly marked down sunglasses? She said, I’m sorry, but there’s nothing I can do if the manager won’t honor the clearance price. It’s been a little over two years and I haven’t set foot in that store but one time (and that was because I had no choice). But, even with that one time, I bought absolutely nothing!!! Walmart in Rocky Hill… you should consider putting your customers over your bottom line!

- Daisy Hopes

Terrible. They charge more in store than they do online. They allow you to order in store pickup to receive the lower price, but it takes four hours to allow the pickup with no way around it. Just drive the two minutes up the road to Kohl’s and save yourself the waste of time.

- Jordan Bartucca

Walmart specials are the best. Every time I visit Connecticut, I always have to stop at Walmart. I always need to get one item, and I leave with more than I intended. Great customer service, products, and sales. I just loved it.

- Raquel Figueroa

Went to Walmart to grab an item for my old PS2. Online it said they had it and the exact aisle. Once arrived I found the product fast and easy. I know a single item isn’t shopping but convenience and time was amazing with both the website and in store stock.

- Justin Welsch

Went to exchange a battery here I didn't have my ID cuz it was locked in the car they gave me an extremely hard time about returning the battery even though I bought it from there and it was under warranty I had to purchase the battery with cash and then they said they would return my cash when I returned but instead they just gave me a gift card I needed that money for something else not to spend at Walmart it was over $150 and then the lady and the customer service was talking about me in Spanish thinking that I didn't know the language estupido gordita.

- Gary Buyak