Apple Danbury Fair Mall

I worked at Apple, Riata Park, Austin Tx 2007-2008 in tech. The people were great there. To my disappointment there are people at the Apple stores who are unpleasant towards others. This is a review for 1999 incident. Because I never forgot how ill I was treated back then, and because finally I can leave a review on google maps for this store. I’ll never forget the first time I walked into this store. I thought it was beautiful. The surroundings and the products were stunning to me. It was like an art gallery in my mind. I was really moved by what Apple was doing with their store. I loved Apple products since the 1984 commercial and the release of the Mac. I ordered an expensive big Apple monitor and it was delivered to my house. It was for my work as a freelance designer. I turned it on and there were two white lines on the screen. Damaged. So I drove 1 hour to the Danbury store to return and maybe exchange it. When I got there, I carried the heavy thing from the parking lot to the store. I was tired and sweating from the effort. Despite that, because of my usual positive attitude, I remained optimistic and smiling with relief I was finally there. When I got to the counter the associate got me a manager. I rarely experience this but to my dismay the woman was frowning, even glaring me in the eyes, the moment she stepped in front of me. I was quite flustered by her behavior. I thought maybe she thinks I’m being dishonest and was hoping her demeanor would change. I smiled, still sweating from heaving the big monitor into the store, as I explained the issue and presented the receipt. An associate tested the monitor at another desk. She made it obvious she was not happy helping me return my monitor. I will never know if she was honest if there was any stock or not to send me back home with a replacement. The associates next to her could not look me in the eyes at all. I left the monitor and a replacement was going to be mailed again. I was totally fine with that resolution. But I distinctly remember that I had a terrible feeling while I was at the store and when I left. The unpleasant way she treated me stayed with me for days. Decades later, have a word for her mannerisms now—microaggression. When i think back to it now, I believe the moment she saw me, a woman of color, she was purposefully unpleasant and only minimally helpful. In another store in Texas, my son heard an associate mutter something racist as people of color were walking into the store. I’ve been buying Apple products for me and my family 30 years now. I got my first one when I got into design and tech world and started freelancing. My kids, now young adults in their 20s and 30s, also buy Apple products. The stores are beautiful. But I will continue to order my items online now that I’ve had a handful of negative experiences at the store. I hope the regional managers and HR leaders will review and make changes as time goes on so that their store managers and associates will not convey racism or self-entitlement in their treatment of their patrons.

- Me And The Multiverses

I've been to this Apple Store twice for repairs, and both experiences have been deeply disappointing. The first time, my iPhone 14 Pro Max was just days out of the 1 year warranty when the display unexpectedly failed overnight. Rather than showing any understanding, the staff were cold, rude, and unwilling to offer any assistance or flexibility. I paid for an expensive display replacement, trusting the work done by Apple technicians at this store. Just three weeks later, my phone started overheating and showed signs of water damage—even though it was only exposed to normal conditions like wet hands and occasional use at the gym (Apple claims the phones can be submerged in 6meters of water for 30 mins fyi) I returned to the store, explaining my concern that breaking the factory seal and resealing it may have compromised the phone’s water resistance. I was hoping for some form of support, advice, or even acknowledgment of the issue. Instead, three employees blankly stared at me, dismissing my concerns and offering no help, other than suggesting I buy a new iPhone. After this costly repair experience and the dismissive treatment I received, I’ll now be driving 45 minutes to the Norwalk Apple Store, even though this location is just 6 minutes away. I expect better from Apple, and I hope they address this lack of customer service.

- Rowan Marbury

Big THANK YOU for Frank, Patric & Brista for their help with my wife’s iPhone upgrade experience this weekend. These people were patient, helpful and professional. Will definitely come back again. Note for fellow consumers: If you plan your visit for iPhone upgrade make sure you DO NOT use Apple beta software. This will save you a couple hours of your time.

- Michael Moroz

Horrible service. Wait times are double what they promise with over 4 hours. They have 20+ employees with many not helping or doing anything at all.

- D OSul

Have been to the store now twice to get my phone worked in. First after having to get it rebuilt and then a few short months later having to get it fully rebuilt again. Frustrating enough but having been told by one tech to arrive any time before closing to the techs who were there once the hardware arrived be told that they won’t have time leaves me very frustrated wondering if Apple is as good as it once was and if switching to an android would be better.

- Mandy Smith