Voelker Research - Mac Repair

I’ve never left them a review before, but these guys have been fixing Mac’s since the beginning. They always have provided expert and friendly service without the attitude you sometimes get from tech shops. Highly recommended if you need help or advice. Sadly my nice MacBook got water spilled on it and I am waiting for the diagnosis. I know I’ll get good advice on the best way forward. We’ve also had them replace a hard drive on an old Mac which breathed new life into it and its going strong now.

- Trusted Colorado Photographer

Made 2 appointments with Apple store originally, waited forever to be told my computer was too old to be worked on. Apple recommended me to Voelker, and they gave me an answer over the phone before I drove out there! I was in and out in 15 minutes, $150 total to replace my battery and be on my way. Great service, quick, and friendly!

- molly hageman

A hidden gem! I’ve been coming here for the past 23+ years. This place has the hardcore Mac enthusiasts that have been there since the beginning. Going to any generic ‘Apple Store’ won’t give you the same service from the kid that has been working there for a few weeks. Voelker Research (VRI) is one of the last enthusiast owned service, sales and support stores you will ever see. The owner, Rich, works with his people in the shop every day and is a genuinely nice guy. He has the dedication and love for the product you will not see at any other place. If you’re looking for a Mac, and are a Mac enthusiast, you need to check this place out. . I know what you’re thinking. You can save $50 ordering online. I get it, but ordering through VRI has saved me a lot more than that initial cost up front. An example is we wanted to buy a Mac Studio. We did our online research and wanted the nano-texture glass due to the large windows in our office. Rich told us that the loss of picture quality via the nano was not worth it and the glossy standard glass will not glare like we think it would. He was speaking out of honesty and experience. He could have made more money on the nano-glass, but told us his personal experience and what was best for us. He was right! Little to no glare with the standard glass and we are happy we didn’t spend the extra money on the nano. If I would have ordered online I would have spent $100’s more for the nano-glass, would have been disappointed in the performance and have been stuck with it as it was. He also had us wait a little bit on our order to get the latest and greatest version of the Mac and Display that we didn’t know was going to be available. So another bonus there. . Another example is we broke our iPad Pro. We thought we were hosed and had to buy a new one but Rich took the time to research our records and found our iPad was still covered under AppleCare! We had no idea and assumed it wasn’t, so this was a pleasant surprise. I ran down with the iPad to VRI and they immediately verified the issue, got it warrantied through Apple, and back to us quickly. We saved over $1000 in not needing to buy a new one! . OK one more example! They have a consignment program that you should check out. I had an Apple Watch that didn’t work correctly and had odd issues with my account. I never used it because of this and the Apple Watch just wasn’t for me anyway. I couldn’t fix it and tried everything I could find online to repair it (software glitch). Rich told me to bring it down for consignment to sell and he would fix it and sell it for me. They spent 2 weeks trying to figure out why it wasn’t working. They repaired my account, got the watch to work as it should and sold it the next day! Again, I thought it was no good, but they fixed it and sold it where I recouped my money and the new owner has a pristine ‘like new’ watch. I know they lost money in that deal, but they didn’t care. It’s that hardcore stubborn enthusiast in them. They wanted to figure it out and did everything it took to do it. . Waaay back around 2000 (don’t remember the exact year) I remember Rich Voelker at the Macworld Expo being invited on stage and congratulated for his accomplishment to have the fewest complaints and reworks out of any Apple Authorized Service Center of that time. I was thinking ‘What?? That little shop in C/S??’ Their service for the customer was flawless and Apple noticed. It was incredible! Rich never talks about it as he is just too modest, but I remember that day and it was pretty surreal. That’s how good these techs are and another reason you should meet these incredible people. This place goes above and beyond and I will never buy another Mac/Apple product without checking to be sure they sell it first. . Pic attached of me picking up my repaired iPad Pro thanks to the great people at VRI! Thanks for all the help over the years and the incredible support!

- Jack

I had a dying MacBook Pro. They tried their best to fix it, but we decided to port myself to a MacBook Air, (2 years old). Transition went flawlessly, and I was completely restored in a couple days. I'm a very satisfied customer. This is a much better approach to get going again. I really don't think the Apple store would be as fast and inexpensive. These guys CARE about their customers.

- Karl Soneson

Came in with a water logged 2019 macbook pro in a state of distress and Evan took fantastic care of me. I was in a time crunch and Evan helped me figure out whether it would it be worth trying to fix, which would be a good replacement laptop, and places I could go to buy it. Never felt like I was being "sold" to, and I ended up buying a mac from them despite knowing there was a $50 cheaper option down the road. They were able to do the data transfer same day and were extremely helpful. I cannot recommend Evan at Voelker Research and their entire team for making the process about as seamless as I could ask for.

- Vijay Joshi