Geek Squad

Had a 3:20 appointment to get an iPhone battery replacement. Was told it would take til 5 (which seemed long for a battery). Came back that evening for pick up and was told they hadn’t got to it but could do it the next day in about 45 mins. Got a refund and will be taking my Apple products to the Apple Store. Two stars instead of one because Michael was nice.

- Eric Hanyak

Be very careful- Geek Squad saved my credit card info and put me on auto-renewal for a service plan. I had a charge for over $200 that I did not authorize and when I called to figure out what was going on, I was told that they save your CC info and renew automatically. I don't ever remember being told anything about this! Seems pretty shady not to authorize this type of purchase before charging someone's card.

- Courtney Webb

Don't bother. Anything that they can fix, you can also fix with a quick Google search. Anything that you can't figure out on your own, they can't fix it either. I have had multiple bad experiences with the Geek Squad, never taking any computer to them again.

- Rachel Herrington

Very quick and helpful extracting critical data off a failed drive. The web and phone-based reservation system was down (seems to be a common problem) but the staff worked me in right away, gave lots of useful advice or replacement hardware. Very professional.

- Curt Brown

I can hardly even give two stars. After a month, I'm still waiting on my "brand new" computer to be repaired. I would have NEVER sent it off to the repair-place-in-the-sky had I known it would be this long. What a freaking hack service. It's been so long that they haven't even sent an email update and now when I go online it won't even recognize my service order number. They don't even have information when I call. I might not ever shop here again.

- Kathryn Kubala