Geek Squad

Kevin was awesome he gave me the information I need to purchase my MacBook Pro. He was walking back to his work station and I stopped him because no one was around. He was the most polite pleasant young man in the entire building. If he wasn’t there I would have walked out and went somewhere else. Thank you who ever his manager is because he is an assistant to your store.

- Jerrie Doyel

Honestly horrible service, they’ll do everything in their power to send you somewhere else just because they don’t want to do the work.

- Adrian Lopez

Terrible service and communications. I was transferred 4 times for a software subscription and wasted 2 solid hours on the phone. I could barely understand the techs and their mannerisms and efficiency were lacking. I found the problem on my own afterwards that was simply a credit card update.

- RAH Redondo

Horrible service. I bought a open box washing machine that I was told was new and it just has a dent on the front. After waiting for hours at the store because they were having issues with getting it delivered. It went from being delivered in 2 days to being delivered in 2 weeks. The manager was nice enough to give us a discount because we were there so long. The item arrived this Tuesday and did not work. Tank would feel but it would not wash at all. Friday they sent someone out to do a reinstall and when they came they also said that the item was not working. Called Best Buy geek squad and was told that the only way I could get another new item was to pay the full price or the machine. Ive Literally been on hold and talking to the manager with geek squad for over a hour when all I want to do now is pay the difference to get a replacement. While I’m on hold for over 30 minutes I’m writing this review. I guess customer service means absolutely nothing. The discount is taken away and I have to now pay back the discount because the manager said he can’t see the discount. Only that the machine price was low, and pay the difference to get a new machine. Lesson learned. NEVER BUY A OPEN BOX ITEM FROM BEST BUY

- Tavares inc

So after trying to comunícate with them over the phone about repairing my Samsung note 10+ and never being able to get thru i drove the 30 min drive, it's the closest best buy that works with Samsung, only to find out that my insurance that I bought from them only covers exchanges , they'll replace it with a refurbished phone with a $200 deductible. That is not what I was told when I purchased this insurance, they even show you a breakdown of how much each repair would cost. Just a few weeks ago we pre-ordered the note 20 and they sold us the same insurance with false information. I would not recommend buying the insurance unless you're ok exchanging your phone every time your screen breaks and having to pay the $200. The back of my phone broke but everything works fine so i don't want to replace it with a refurbished one.

- sandra godoy