Business Hours
Business Overview
The Apple Sherman Oaks store offers services for Apple products, with customer experiences ranging from positive to negative. Some customers report excellent service and knowledgeable staff, while others describe long wait times and poor experiences. The store appears to handle sales and support for various Apple devices.
Services Offered
Most Recent Reviews
I had a fantastic experience at the Apple Store! Although I waited just 10 minutes past my appointment time, the exceptional service made it well worth it. Matt from tech support took great care of me, thoroughly explaining the process of fixing my iPhone camera. He was incredibly friendly, professional, and made the experience seamless. My phone came out perfect! I also interacted with another Apple team member, who was equally friendly and kept me updated on the wait time. The store itself was immaculate, as Apple Stores always are, and the overall atmosphere was welcoming and efficient. Great job, Apple!
- Mayi Barov
I stopped by this Apple store today inside Westfield Sherman Oaks mall while my wife was shopping. When I walked inside, a worker greeted me and asked if I needed any help. I told him that I was just browsing while my wife was trying on stuff. I looked at their MacBook Air and MacBook Pro, iPad, Airpods, Apple TV, watch and there different iPhones on display. They even had their VR headset and you can make an appointment to do a demo. I went over to their little Arcade area and check that out as well. The staff here are very friendly and ready to assist if needed. They also have 2 security guard in the front of the store.
- Peter Xaymountry
Stacie is an incredibly pleasant, friendly, and highly professional employee. I want to express my gratitude for the excellent service and the genuine attention to customer needs. Apple should recognize that employees like Stacie enhance the company’s reputation and create a desire to return to this store. Thank you, Stacie!
- Andrei
Tim is outstanding! I was so lost trying to get information from my iCloud. I called customer service 800 number and was on hold so long. The lady came back and said sure wasn't sure how to resolve. My issue. I was so disappointed went into the Apple Store🍎, Sherman Oaks, Riverside Drive. I spoke to Tim. To was so knowledgeable and extremely kind. Tim resolved my issue in less than 5 minutes. It really wasn't an issue I realized I didn't know what I was doing. Tim educated me. Thanks again Tim I appreciate you
- Veronica Pledger
The most terrible Apple Store I've ever been to. I made a reservation for the Apple Vision demo, no one waited 45 minutes to me. I came to pick up my order for Apple Watches, everyone says sit down, someone will come now and again I've been waiting for more than 30 minutes to pick up your order! The most terrible experience
- Тим