iSquad Repair (Santee)

I want to give a special thanks to Ignacio. It’s been a while since I’ve received quality customer care service like I did Today at iSquad Repair in Santee. I wanted a specific red phone case for Valentines Day. However, the ones in stock at the store did not fit my I phone so Ignacio went above and beyond to help order me the one I wanted. His follow up was amazing by promising to call me and sticking to it when the case arrived. Out of the kindness of his heart, he didn’t charge me either. His effort, kindness, and willingness to help says a lot about him as a person. I usually don’t write reviews but he truly deserved one. Thank you for your time. I will be sending my phone here to get fixed as well as referring my local family and friends.

- Hxlee E

Ignacio is so generous and patient. He helped an older woman before me and helped her set up an email and work out the problem she had. I’ve been going to isquad for years they’re very kind, honest and efficient

- ruby

My complaint is about an employee “Ignacio” at iSquad in Santee. On Nov. 23rd, 2024, I went into iSquad in Santee and spoke to Ignacio I asked if he could replace the battery in my Cell Phone. He told me he could have the battery there in “One Hour”, he was supposed to call me. So I left and canceled all my morning appointments and waited for his phone call. After over 2 Hours I did not hear back, so I called him. I said, “it has been over 2 hours and I have not heard back from him, did he get the battery”. Immediately he seemed to have an issue with me asking a direct question about my order. He got an “Attitude” with me and said he did not like the way I was talking to him; he said I was “Rude”. I did not get mad, I simply responded by apologizing. I said I apologize if you thought I was Rude; I was merely asking if you received the cell battery, as you said it would only be “one hour,” and he never called back with an update. I canceled all my morning appointments due to what he told me. He then said he didn’t want to do business with me. I again apologized and he then said he would check about the battery and call me back, he never called. So after playing out the incident in my head, I was never Rude, but civil and simply asked a direct question about the battery. I did not use any profanity or curse at him. Then I realized it was not me who should have apologized; it was he who should have apologized to me. He was the one who called me a name “Rude” and wasted my time, my whole morning, as I waited for him to do what he promised. And then he decided to alienate me from the agreed-upon business transaction. I don’t understand how a company that treats its customers so badly can stay in business. Ignacio not only lost a customer who was simply trying to patronize his business, but I will also tell all my friends and family and leave negative feedback on social media. Now, the caveat is that perhaps this was an anomaly and he was having a “bad day,” or perhaps this is his normal operating procedure when treating some customers, and if so, then I believe the iSquad management or corporate office needs to intervene before the business is lost to competition. Which is where I went, I simply went down the street to “UbreakIfix”, the competition, and patronized their business; they were friendly, courteous, professional and happy to have my business. I very seldom spend time writing these company feedbacks, as I am very busy and short on time; however, I do believe this incident needed to be documented. Kind Regards S. Gray

- S Gray

The camera lenses on my phone had condensation on the inside of them from my phone getting wet and my brightness and volume side buttons weren’t working. Brought my phone in here and the guy dried it out and got my brightness and volume buttons back working! The guy working was super nice very knowledgeable I would definitely recommend coming here, hoping I won’t need to have a phone fixed anytime soon but if I do this is the only place I will go excellent service

- Candace Miller

Spoke with John before going to the store. He made sure to have on hand repair parts for my Samsung S8. I received excellent curbside service and a very nice price. Happy to have found this place!!!! Very happy with phone repair!!!!

- Rita Mccrerey