Geek Squad

Alyson helped me today! She was awesome, so helpful, professional and got my computer check in and sorted out to go out for repairs in less then 30 min. I was so happy I was able to have her help. She was kind, friendly and very supportive. My toddler spilled tea on my Macbook and I am hoping Geek Squad team can help repair in soon. Thank you for the great help Alyson, Geek Squad is lucky to have you!

- Serenity Grace Hartnett

I have had Geek Squad support for many years. It seemed to work well when we lived in close proximity to a store. Now we live two hours from a store and have tried to use the Geek Squad via the phone. After a 5 hour attempt, we have come up empty!!! The Geek Squad is not worth it at all. I will no longer be renewing my membership and will strongly recommend to everyone that they do not go near Best Buy or the Geek Squad. I believe your customers need to know what a sham is being offered to customers. There are many far better offers these days for consumers. I will be putting out this negative information on all social media avenues to let people know just how bad the Geek Squad has gotten. How expensive it is and how not worth a single penny the service has become.

- Dave Bligh

Geek squad has always been knowledgeable and veery helpful! They provide you with the right resources and tell you how to get parts or some phone number incase someone locked out of their account. We love them!

- Beautiful Sky

Made a appointment for them not to even touch my computer at all then proceeded Tell me the wrong problem with my computer, took it somewhere else and got it fixed in less than 24hrs, thanks geek squad!!!!

- Vibe Guy

I like the Geek Squad Premium Support Package a lot, both the online assistance, which I use for diagnostics and cleanup every few months, and the in-store hardware repair. It's a good deal. That said, I find their appointment system to be cumbersome and don't find it improves my waiting times, so I just stand in line.

- Clark Smith