Apple Third Street Promenade
+1 310-633-2670
Business Hours
Business Overview
The Apple store on the Third Street Promenade is a popular location for Apple-related products and services. Customers report positive experiences with customer service representatives, including demonstrations and assistance with device setup. However, some reviews indicate potential issues with repair turnaround times and unauthorized system changes.
Services Offered
Most Recent Reviews
Probably one of the best Apple stores I’ve been to, large with lots of customer service agents. My friends and I were able to do the Apple Vision Pro demonstration and the customer service agent was excellent. Overall it’s an aesthetically pleasing Apple spot. I’d definitely come back here again for anything Apple related.
- Rodrigo “funning”
Cindy was amazing! I am from another state and had a fraud hold placed but didn’t know at the time when trying to get my account to go through. She called my carrier and stayed with me for over an hour fixing the problem. Not once did she complain and had a positive attitude throughout. I had to stay a little past closing since the process took longer than expected but she made sure not to rush me and made sure everything worked perfectly on my new phone. Amazing experience because of Cindy!
- Karyna4405
I brought my Mac in for a simple screen repair. It took them 2 weeks and they wiped my hard drive for no good reason and upgraded the operating system without my permission. I had to spend days getting applications reinstalled and set up and spent hundreds of dollars extra on software version upgrades to make the computer usable again.
- Mike Simkovic
I went to the Apple Genius Bar to replace my current phone with a new iPhone16. Ritchie spent a lot of time with me and although I wasn’t able to complete a purchase I was treated with the utmost courtesy and respect. I received a follow up call from Apple Store Mgr. Temple asking if there was any other service they could provide concerning any computer equipment/business needs in the future. Thank You!
- Susan Albertson
Emma is brilliant and if you go to this store, ask for her. Had a real issue with my 15. It stopped connecting to the Internet for no apparent reason. Got in the same day at Santa Monica and Emma came to help me. She did some tests, checked settings and then figured out somehow there was a VPN attached to my iPhone. Who knew as I don't use one. She closed it out and it worked. Great tech and if you need help go ask for Emma.
- Howard Z