Mobile Kangaroo - Apple Authorized Service Provider

Went to multiple computer shops and not one shop was able to help me with an issue I had with my key board. Kangaroo mobile was such a welcoming calming space and fixed my issue without any cost. As I’m a college student and biking is my way of transportation I felt out of luck because there is no other Apple Store in the Santa Cruz area but mobile kangaroo is the only Apple technician! Highly recommend!!! 🙌🙌🙌

- Stella Totland

Christian did a great job fixing my MacBook Pro! He went above and beyond and was also very informative in teaching me ways to protect my computer and diagnose issues

- Miles Maltbie

Diagnosis and software repair on an "obsolete" (non-fusion) 2015 iMac. The cost was reasonable, and the repair was very quickly and correctly done. I remain delighted.

- David Brick

Scammers make you pay $30 to diagnose something that I was able to tell them I knew what the issue was. Transparent that it would take over a week and a half for them to receive the part even though it was a common MacBook battery. Had to leave town on a work trip and by the time it came back, they said they would need to diagnose it again and that they hadn’t even ordered the part. On top of all this, they never pick up their phone and couldn’t give me this information remotely so I had to come in to the store in person to find this out.

- Jesse Gibson

These guys are scammers! I myself dabble in electronics repair for my friends so I have a soft spot for independent repair shops and understand the difficulties these shops face. But the tactics this shop employs is unethical and just wrong! I brought my Macbook in as I was referred by Apple for a LCD defect. The shop's rep appeared courteous and knowledgeable and assured me that no fees would be charged for tgis repair as long as there is no water or accidental damage signs. He then looked over the laptop and agreed that there we're no such signs. I left it overnight and received a invoice via text message today for $99. I tried calling the shop several times to no avail and finally I called back apple and they confirmed it should be free and advised me to just mail it in directly to Apple. After informing MK that I want to pick up my laptop (via txt) they decide to hit me with a diagnostics fee out of nowhere. This was not mentioned anywhere. Not was I the one thar made the appointment. This is not okay in my book. I cannot in good concious recemmend a company that employs scammer's tactics like this. I also have reason to suspect that the problem was just a loose/bad cable and not the entire LCD. Being a repair tech myself, I have came accross several LCD's with almost identical issue's that where linked back to a loose cable. These guys have epicly failed. F---- I will update this review should they make thing right and are able to convince me of their ethics.l LCD's with almost identical issue's that where linked back to a loose cable. These guys have failed epicly. F---- I will update this review should they make thing right and are able to convince me of their ethics.

- JNY CAT