Techsavies

I tried to get my screen repaired and I would be hard pressed to come up with a worse customer service experience. I had to go to this business 6 times and of those 6 times, someone was there who could help me was there 2 times. I finally gave them my laptop and they told me the next day the part they got wouldn’t work despite the fact that they had the exact model to base their research on. Surely they would have known if it would work before I had to pay them and return two more times just to give them my computer. I don’t understand how you can run a business and only staff it 33% of the time. Perhaps they are good at tech support but if you are looking for a good customer service experience I would caution against using this business

- Olivia Sanchez

The touchpad was protruding from the keyboard top plate on my laptop. After looking up the problem online, I could see that it was due to a swollen battery pack. I took it in and they removed it, but they said I'd need a new top plate as well as a new battery (which was the exact same solution as a repair video I had seen). In the meantime, they let me take the laptop home because it was still usable as long as it was plugged in. A week later they had the replacement parts, so I brought it in. An hour and a half later they called me up. They were done, and it turned out they didn't need to replace the top plate after all. They could've easily installed it and charged me full price and I never would've known. They saved me a little over $600! They definitely earned my continuing patronage.

- Jesus Christ

My 2015 MacBook Air was starting to have some major issues. It seemed like some kind of malware or virus had infiltrated the system and was wreaking havoc all over the place, but I couldn't figure out where it was in my files or how to resolve it. Called Techsavies, they asked some key questions, and provided some options on how to resolve the issue. Long story short, they recommended the most efficient and economical choice was to completely clean out the system (they made sure to save key files that I asked them to keep) and basically make it "like a new computer" all over again. Since it was going to be a pretty simple approach, they were also aiming to give me back my computer the same day. So, what was the result? The computer truly does work like new again, they even upgraded the OS, and they stayed a bit past their closing hours just to make sure I got my computer back the same day. They even have a 30 day guarantee on their service. Incredible. Really excellent work from their team, and highly personal as well. An enthusiastic two thumbs up!

- C

A few months into the stay at home work order my laptop would not boot; it did not even recognize that I had Windows on it and had defaulted to the initial HP set up screen. I left a message before the business opened; a bit later Robert called me back and invited me in. I dropped off my laptop, and he found my data, saved it, and then wiped and reloaded Windows 10. I got my computer back the same day, which is a big deal when the world is working from home and our offices are unavailable. I appreciate how Robert worked to get me my data and computer back the same day. I waited a month to write this review, in order to see how everything works, and I would definitely return to this business.

- Deirdre Roney

Took my old laptop in to Robert. He told me it was about to crash. (I thought it was just the monitor about to go out). I'm not very tech- savvy. He spoke to me in layman's terms. He had a couple of new lap-tops he was refurbishing himself, which were only 2 yrs old. He has 3 engineering degrees in computers! He hooked me up with a lap top, put all my old info on the new one, so I didn't really have to do anything to get started on my new lap-top. At a great price, too. Highly recommend! Thanks Robert!!

- carolyn