Apple Arden Fair

Recently I came to this place to buy a phone. And I can say that here is one of the worst services what can be. I came to you to buy a phone from you, that is, in other words, I brought you money. But they send all buyers to the expectation table. I stood for an hour in anticipation that an employee is suitable for me (to our table). And I was with a small child. When one of the workers went nearby and we asked him to help us (and there were 6 people who wanted to buy phones) he simply said: wait, we have no employees. Although we all saw that several employees simply stood and talked on personal topics, laughed. I waited for 1 hour. If I did not want to buy a phone for a gift to my wife, I would leave from there

- Артур Руденко

I am writing to express my disappointment with the customer service I experienced during my recent visit to your store. I visited the store to purchase an iPhone 16. While waiting, there was another customer, an Asian gentleman, who was also waiting for assistance. A customer service representative approached and asked who was first. I indicated that the gentleman should be assisted before me. Shortly after, a Ukrainian woman arrived and joined the line. After about five minutes, a male customer service representative approached me and asked, “Are you okay?” I responded, “Yes,” assuming he was checking in on my wait time. However, to my surprise, he immediately turned to the woman who had arrived after me and began assisting her with her purchase of an iPhone 16 Pro Max, skipping both me and the other customer who had been waiting longer. Frustrated by this disregard for fairness, I requested to speak with the store manager. When I explained the situation to him, he defended the employee’s actions, stating that I was asked if I was “okay,” and because I said “yes,” it was interpreted as if I didn’t need further assistance. I found this reasoning unacceptable and felt the manager failed to address my concerns appropriately. As someone with over five years of experience in customer service, I understand the importance of treating customers fairly and ensuring no one feels overlooked. Unfortunately, this was not the case during my visit, and I left feeling extremely dissatisfied. I am escalating this matter to Apple and hope that this store’s management team will be held accountable for their actions. I cannot recommend this location to others based on my experience. Thank you for your attention to this matter. I look forward to hearing how you plan to address these concerns.

- Ahmed Abo esawy

I wish I could remember the name of the Apple employee who helped me on Sunday, January 19, 2025. I came in feeling extremely stressed--my work laptop had suddenly broken right before a busy workweek and international travel. As a working mom juggling a high-stress job, preparing for travel, and dealing with a broken laptop, the last thing I wanted was to deal with a repair. I'm so grateful that I was paired with the gentleman who assisted me. He was not only warm and patient but more importantly, he was creative. He initially estimated about a week and a half for the repair, but after hearing my situation, he spoke with team members and devised a plan to overnight the necessary parts and do his best to have the repair ready in time for my trip. While he couldn't guarantee it, I was beyond relieved when I received the notification that my laptop was ready for pickup--several days before my travel date. I just want to express my heartfelt thanks to him for listening to my story, for his thoughtful approach, and for doing everything within his power to get my repair completed on time. It truly made a world of difference. I hope he sees this and remembers me and can be encouraged to keep up the great work.

- S Ciano

I recently purchased my latest iPhone, and I have full insurance coverage. However, when I encountered an issue with the phone, the Apple Store was unable to assist me. They didn’t have the necessary parts in stock and told me I would have to wait a week for repairs. To make matters worse, they refused to replace the phone with a new one. This experience was extremely disappointing and frustrating. I wouldn’t recommend this store to anyone.

- James Adams

When I first entered the store, a staff member welcomed me. I told him that I did not know English and that I was here as a guest. He helped me by agreeing with the help of a translator, but I had a problem with the payment part, it was because of the bank, then I went outside to withdraw money and when I came back, the same staff member must have gotten bored of me because he directed me to the store manager. The store manager was not very cheerful and interested. He offered me an option to buy the device I wanted online. I made the online sale myself. I thanked him by telling him that the sale would be made with a Mac in the store, but the expression 100 was not very encouraging. In other words, as someone who lives in Turkey and came to America for the first time, I felt bad in terms of these behaviors and this psychology still continues with me. I do not know if it is because of my appearance or because I do not know English, but in the end, this is their job. I do not think I am tiring them. I tried to explain my problem by just using the translator and that day I bought a device worth approximately $ 1700. I actually think it was a good thing for them because when people like us pay money to buy those devices, their salaries are paid there but they do not pay for it. I do not know if I am wrong by behaving this way.

- tolga özer