Apple Roseville

Associates don’t really care and don’t seem interested in providing good customer service. Store broke my MacBook Pro while trying to fix an issue and, although they did fix what they say they caused, the device is now broken again and they refuse to give me any trade in credit for a new one. You still need to wait 30 minutes even though you have an appointment with the Genius Bar and the associates never smile or try to make you seem like a valued customer.

- Joel Fleischmann

My experience at the Apple Store today was fantastic. I ended up going in three separate times because I kept getting the wrong stuff! And they told me no problem got right on it got me what I was looking for and got me out of there! I’m pretty impressed with the level of professionalism. The staff has there! I would highly recommend this store to anybody looking for Apple products!

- Jeff Baker

Was sold a phone with a defected screen, didn’t have an issue until I was out of their one year warranty. When my screen just randomly turned green permanently management refused to help. Buy their products regularly all your life to not even get a new screen when the one they sold you was defected.

- Marina Yushchuk

We had a very good shopping experience at the Roseville Apple Store yesterday. Torin, our salesman, was excellent in every way. He greeted us immediately and led us to whatever we were looking for. We wanted to purchase a new iPad and he described the different models and their capabilities. He never tired to over sell us, but asked good questions about how we use our iPads and made good suggestions. I see some people complaining about poor customer service here, but our experience was 100 percent positive because of Torin’s excellent knowledge and service.

- Glen Gentilin

The staff at the store is actually garbage. It's ridiculous that the store manager and many others. Do not help you when it's your appointment time. They help everybody else that comes in behind you and you over here. Somebody say your appointment time is after yours and then they ask you what time your appointment was. After speaking to the online support team in the sales department, I explained to them that the keyboard that was purchased is not fully functional with the iPad that was purchased, and they will not do with the surgical team online said they would do is overwrite the 14 day policy. I've been buying some Apple for 13 years and I adore the product as many we know, but I definitely don't adore the staff in the store. It's definite garbage Davina Griffin, the security in here it's horrible. It's nowhere no wonder but after 500 some reviews they still only have a 2 1/2 stars. They're the worst out of all the Apple stores. It is ridiculous that they feel like they can treat people like this. When you ask for a senior store manager and she's walking around, but you're told that she's not available that's absurd. I've now filed complaints with the Better Business Bureau. I've also filed a complaint with the city of Roseville. Yeah it's time to see the staff get overhaul. If you're buying from us if you're buying from an Apple Store, I would definitely go to Arden fair mall I would definitely go to San Francisco. I would go to any store about this store. Well, went back there to pick up my warranty case because I had to order it through the store and another horrible experience. This one with a representative by the name of Megan. Megan was just as argumentative and very unprofessional as the last manager Griffin. Every time I go in there to speak with the regular senior store manager, it’s convenient that she’s never there. Does this store manager even work in the store? The store manager‘s name is Davina And never seems to be there.

- Spencer Thomas