First Response Phone Repair

I have a Google Pixel 7 Pro about 4 months out of warranty and the ear speaker died. It can make calls but I can only hear the other party if I put it on speakerphone. So, I took my phone to the Citrus Heights store, prepaid about $95, and was told by Denise they'd call me when the part came in. (No diagnostic done at all) I asked how long they'd need the phone and was told a few hours, the longer the better for the seal to dry. So the part comes in and I drop my phone off at noon but the lady working tells me to come back after 5pm. No problem. I show up about 5:30 and she says come back at 6pm as it turns out the phone isn't even there but they took it elsewhere to fix it. About 6:30 Serg pulls up and has my phone. I pick it up and head home but I try to make a test call and the speaker doesn't work so I make a U-turn. When I arrive at 6:45pm the store was closed even though the sign says they close at 7pm honestly it didn't even look like they did anything as the phone was still on the hard reset splash screen. The next day I drive back in and am told they'll order another part, it could be a bad speaker but there is some corrosion and they'd like a micro soldering specialist to check traces. I agree and a couple days later I drop it off at the rancho store and pick it up again after 7pm. The speaker still doesn't work and there's wet glue on the phone like it was literally just slapped back together as I walked in. I get home and that night a super bright white/green vertical stripe 1/4" wide along the left edge appears. I call the next day and am told "yah, sometimes the screen shorts out on the metal frame. We'll fix it." So I head back in to talk to Serg and figure out what's going on. I'm now told I need a $270 screen (which wasn't broke before I took my phone in) and guess what? My ear speaker still doesn't work. I got a "I'll talk to the owner" I have this ghetto looking phone with a huge bright stripe down one side and I can only talk on speakerphone and I still owe $650 after paying $100 to get it fixed. No bueno

- Keith Kreider

Great place for knowledgeable and professional work done fast on your phone. Not my first time there and each time they have solved my issues with only what I need, no upcharge for unnecessary work and reasonably priced!

- Linda

Amazing find!! I am so impressed with the quality of service I received here. Their prices are unbeatable and they were very open and friendly. I will be coming back for any other phone services I need!

- Mercedees Edwards

Good people, I have been their customer since 2020 I purchased couple iPhones I never had any issues with them. I recommend if you looking for used phones, you can trust them…

- WaEz Samadi

First Response did a great job replacing my Ipad screen at a good price. Job was completed on time.

- Shawn M