Asurion Phone & Tech Repair (formerly uBreakiFix)

Monique and co-workers were courteous, knowledgeable and efficient. I brought in my pixel 3 phone with a smashed screen and they were able to repair it and apply a liquid protectant on the new screen in less than 3 hours. The cost was affordable, I avoided needing to buy a new phone, and now the screen has a warranty! The whole experience was fast, easy and pleasant. Felt good to support a local small business instead of a national chain. Highly recommend!

- J D

Thanks Jose for excellent, courteous service with great communications! Originally they thought my phone's back plate was coming apart due to battery swelling. After they ordered the battery, I bought it in. They opened it, ran diagnostic, and called to tell me that the battery seems to be fine and doesn't need replacing! They cleaned the inside of the phone, resealed the back plate, and didn't charge me. Really appreciate Jose's honesty in what doesn't need repairing (which is rare in repair industries)! 5 stars professional and service!!

- Kaye Claudia Wu

I scheduled an appointment to have the screen replaced on my phone online - giving the exact make and model. I received an email confirming my appointment. About an hour before the appointment I called to be sure they had the right screen for my phone. They didn't. They told me that they could order it and it would arrive in 3-4 business days, but that I had to come in to the store to start this process. When I asked why I have to come in to start the process, I was told that that's their business process. I'm going to look for a repair store that doesn't want to waste my time.

- Arlene Yetnikoff

Went to Pasadena UBreakiFix store on Saturday (5/21/22)afternoon after stopping at the Verizon store on Lake in Pasadena to have my phone looked at because it was not holding a charge. Service guy at Verizon said that I either needed a new battery or could by a new phone for $800. Jose at uBreakiFix store looked at the connection insert section of my phone with a magna-fine glass like device and told me I did not need a new battery but instead just needed the connection insert area cleaned. He took the phone in the back and 10 minutes later returned, gave me back the phone and said no charge. I have gone to this uBreakiFix store before and have always found them to be highly professional, friendly, honest, and caring. They do excellent work in a timely fashion and are very transparent. I unequivocally recommend this store for all the reasons above and again extend my sincerest gratitude to Jose for his generous gesture and kindness.

- Victor Becerra

An employee from a well-known electronics store sent me here to get my iPhone checked out. I just had to know it was a solid place based on who recommended me. I was told the repair would cost $200 based on the issues I was having. When I came back for my phone, they notified me that it wasn’t actually broken—just a couple of loose screws. Sure enough, my phone was back in working order and I wasn’t even charged a dime. I will come back here knowing the customer service is A+, communication is clear and consistent, and the repair is reliable and of quality.

- Marielle Reataza