Apple Palo Alto

Five minutes ago, I bought 4th series headphones. There are only the 4 and 4 Pro series available. However, they are too big for me. The salesperson suggested I either gift or sell them and buy the Pro series, which costs $110 more. Please note, this is not about the money; it’s about the fit for my ear anatomy. How is it that Apple decides the average ear canal size and deems that the norm? After spending $135 on new headphones, I cannot use them or return them. Steve Jobs would roll over in his grave out of shame for the company he built and the service he strived to achieve.

- Elena Poluboyarinova

I had a very quick and smooth experience for replacing my screen with Apple care at this location. The team helped me to schedule a checking and took the phone for fixing. Within less than 1.5 hours, I got my phone back with perfectly new screen. Thank you guys! Perfect service, especially for the last days of the year. 🎄

- excapurity El

**Terrible Experience at Apple Store Pal Alto** I had an awful experience at the Apple Store in Pal Alto in university ave, and the manager, Matt, was the primary reason. I came in with a simple question about a product, and I noticed that one of the boxes on display was already open. When I politely asked if I could get a discount on the opened item, Matt immediately accused me of opening the box myself, which I definitely did not do! His attitude was unprofessional, defensive, and downright rude. What made this even more frustrating was that I had come from the Apple Store at Stanford Mall, where I had a great experience. They even recommended I visit this location for help, but I absolutely regret taking their advice. If you're looking for good customer service, I highly suggest avoiding this store at all costs and going to the one at Stanford Mall instead.

- Ehsun t

Very bad service. The receptionist has no technical knowledge at all. Because what I want to repair is the problem of missing pixels on the screen. He used his own eyes, only his glasses to see, without using any professional tools to identify. He just thinks that if he can't see it, it doesn't exist. He can decide that it is not eligible for insurance warranty? ? His attitude is very bad, he should at least tell me if he can't see the pixel problem, where can I help solve this problem? As a result, he said he doesn't care. I asked him his name, he didn't even have the courage to tell me his name. But I remember his ugly face with glasses. Just like his heart!

- Lina Yu

Our experience with Jojo was absolutely wonderful! He was incredibly helpful and genuinely nice, providing exceptional customer service throughout. He patiently answered all our questions and guided us in making the best choices. We had a great time chatting with him, which made the whole experience even more enjoyable. We truly appreciate all his help!

- María