Business Hours
Business Overview
Apple El Paseo Village is a computer repair shop with mixed reviews, averaging a 3.4-star rating. Some customers have reported positive experiences with quick fixes and helpful staff. However, other reviewers describe negative experiences with customer service and perceived attempts to upsell unnecessary repairs.
Services Offered
Most Recent Reviews
My order was wrong, when I finally got my order my companion was finished eating. Fries were cold on both orders. Burgers were good. Waitress was pleasant, apologetic for error and attentive, anyone can make a mistake. Also hand sanitizer empty at entrance! Unacceptable with RSV and covid still around.
- C
I had turned my iPhone XR into a brick trying to roll back a beta update. Nothing worked. I went into this store on a Saturday afternoon thinking I'd have to buy a new phone. I was asked to sit down and they flashed my phone while I waited and I left with phone. Fixed and fully functional. No charge and no upsell. Fantastic ! Thank You.
- Paul G
POINTLESS TO COME HERE FOR ANY ISSUES My iphone kept restarting every 2 minutes. I scheduled an appointment ahead of time. The guy took one look at my phone and saw the small crack on the back of the screen that had been there for months. He stated the only thing he could do was charge me over $650 to replace the back of the phone screen even though my phone restarting had nothing to do with the back of the screen being cracked. He didn't even look through anything else. Don't waste your time because they'll just try to replace your phone at an up charge without actually running any diagnostics or even looking at anything.
- Pearl
I’ve always known that the Apple Store has bad customer service—unless you’re there to buy a new product, in which case they’ll suddenly be nice to you. But this time, it was different. The security staff looks at you like you’re about to steal something. Everyone working there seems to rely on a technique called "profiling." The "salesman" acts as if they invented Apple themselves. Just like their founding founder, they can’t code but love to talk about how to change the world. As much as I love their products, you’re better off buying them online. The products speak for themselves; it doesn’t take a genius to figure them out.
- FX
I had an appointment got there before my appointment start time waited 30 minutes past to get help. They were able to solve my issue pretty quick though once I was helped.
- Thesupport_king