Geek Squad

Arranging the appointment was a bit of a hassle, but it was made for the same day and the rest of the experience was excellent. The charge port on my iPhone was no longer connecting to the charge cable. I had the problem previously, but I was able to clean the debris out myself. This time not so. I was convinced that I had damaged it during cleaning attempts and needed a port replacement. The Geek thought perhaps not, so she cleaned it free of charge. Works fine.

- Frank Gersbacher

I bought a new computer from Best Buy and a new graphics card about a week later. At first the graphics card didn't work at all. I asked the computer manager about it and he recommended the Geek Squad up front. I go up there to ask them a simple question about how to get my computer to recognize the new graphics card. The simple explanation would have taken less than 2 minutes but they wanted to charge me $200 for Geek Squad tech support. I know this would have taken less than 2 minutes because I went home disgusted and did a quick internet search and found the information myself. What a rip off

- DC

“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told “we are not authorized to open the case” …The case had to be opened to install the hard drive… Turns out, they lied to me and I never needed a new hard drive in the first place. They claimed I needed a new hard drive because they are not qualified to remove the malware or viruses that were on there in the first place. I had to find another company to get it cleaned up and fixed. I ended up finding SafePCFix based out of SoCal. They were able to log in and fix it remotely in a few hours. They sent me the screws that geek squad lost for my laptop. These poor young geek suqad employees are being fed and fattened up on a corporate line of mumbo jumbo that covers up ineptness and a fraudulent business model… eventually the result will be the end of any integrity for the Geek Squad brand and their own employment….Needless to say when I checked in with SafePCFix they were friendly, helpful, respectful, knowledgeable, quick to diagnose the issue and reasonably priced…now that is a great business model. I have no problem with a referral…Buyer Beware at Best Buy and Geek Squad Agents….

- James Kingsley

Worst customer service!!! Hire ppl that want to actually help people out. Had an appointment and I was even early to it. Made me wait 20 mins just so this guy could help out first another person that had just walked in. SMH .

- Lucy Solano

They either tried to scam me, or they have no idea how laptops work, either way don't go here!! They completely missdiagnosed (you know what I mean) an issue with my laptop, and subsequently tried to make me pay for a service that I did not need. I took my laptop to the one on Tustin st and they delt with it in like 5 minutes and I don't have to pay.

- Ha