Geek Squad

I brought in a custom built pc that I could not figure out why it wasn’t working. When I went the first time, they told me what they thought was wrong from a first look free of charge. Then they gave me options of either just diagnosing the problem or diagnosing and fixing the problem (which cost more obviously) with Best Buy replacement parts. They didn’t try to coerce me to buy new parts. I really appreciated that. They called me back 2 days later and my ox was working again. 5/5 would go again if I have any other issues.

- Joseph Mosalem

I'm a non-technical guy is this VERY technical valley. I had a pop-up security alert that I cautiously took seriously, and I called the "tech support" people allegedly at Microsoft. At their request, I downloaded software to share my computer's access, supposedly for diagnostic purposes. Ultimately, when the support person wanted me to login to Amazon, I got more suspicious and terminated the call. I called the legitimate Microsoft support people, and frankly, they were worthless. I took my laptop to Geek Squad (with whom I had a one-year contract after buying my computer), and an already busy-associate named Michelle Hudson took her time to confirm the scam, uninstall the software and give my computer a quick check. She also put me at ease with her calm, supportive approach. All good. Okay, you may (fairly) suggest I am naive and borderline stupid...probably some truth there. But non-techies like me learn from these events, AND we appreciate the courteous support from fine folks like Michelle.

- John Gordon

Very poor service. Unfortunately, not many good alternatives in the SF Bay Area. I'd stay away from Geek Squad if possible.

- Jon Stone

Initially, they assured me that my scratched screen was covered by AppleCare, but due to a system outage, they requested I return another day. However, upon my return the following day, they unexpectedly informed me that the damage was not covered and kept me waiting for an extended period.

- Suiyi Fu

So hit and miss! Some real professionals but some clearly look like a rookie out of school who has no idea what he or she is working on. I have visited a couple times and I found that if you have an older car that you can be careless about, this is a good place as it's cheaper and they usually have no problem with older cars, older I mean 7+ years. However, if you have newer cars with all the fancy technology, and you baby it everyday and expect techs who would also take care of it, this is not the place. They either have no idea how to work with those tech parts or would not be careful when removing trim etc.

- Daniel Lee