Apple Del Monte

I tried to get my battery replaced, which was guaranteed by the Apple Care+ agreement. The associate and manager, Emily, refused to replace it. They cite that the battery hadn’t degraded enough, but I was guaranteed when purchasing that a noticeable drop in battery integrity warranted a replacement. No questions asked. I can see reading the reviews that this store does whatever possible to avoid replacing the batteries. Even letting warranties expire before “receiving” a shipped-in battery. I hope all these unfulfilled warranties net you a beefy year-end bonus, Store Manager Emily. Lesson learned, my next computer will be a PC.

- Edgar Hernandez

During my visit to the Apple Store at Del Monte Shopping Center in Monterey, I found it to be a top-notch experience. The clean and modern layout made browsing seamless, and the staff were incredibly knowledgeable and attentive. I had a minor issue with my iPhone, and the Genius Bar team quickly diagnosed and resolved it, explaining everything clearly along the way. The store also allowed me to test the latest gadgets, which was a hands-on way to explore Apple’s innovative products. Whether shopping or seeking tech support, this store exceeded my expectations and made the visit worthwhile.

- Bhargava Ram Podapati

I went to trade in my iPhone 10 for a brand new iPhone 16. The employees made the experience seamless. Everyone, especially Joel was very informative and helpful and answered every question I had. They helped me look at the pricing for the phones and how much it would cost after trading in my old phone. Also, they walked me through the process of transferring my data to the new phone, setting up the phone, and erasing my old phone’s data. Overall, the service and staff were great and very insightful. I thank them for their service and recommend this Apple Store.

- Mario Pacio

I recently asked a customer service rep quite a few questions about Apple watches. (Tall) Liz was very knowledgeable, a good listener, and demonstrated all of the features. One of the best experiences I’ve had at the store. Thank you.

- Alyssa Ramp

The original tech at the genius bar couldn't fix my problem. They kept my macbook and still couldn't fix it. When I returned to pick it up, a different tech helped me and was able to resolve the issue in 40 minutes. It had nothing to do with the macbook other than how my husband had set up the VPN. Great service and willingness to help me problem solve.

- Micah Stevens Fox