Geek Squad

We pay a yearly fee of $179 and it is impossible to reach a Geek Squad person at the store to ask a simple question !! Why do we have to drive all the way there for a 2 minute question. We're done paying them for their rude treatment.

- Lori Mand

I made an appointment over the phone describing what the issue with my phone was. Phones camera is not working and I described in detail what the issue was. I drove over an hour and a half away just to get told that I would need to replace my phone since it involves my phones front and back camera even though I was willing paying out of pocket for the repairs. What a big waste of time if they don’t make phone repairs here why am I able to schedule an appointment for it.

- Christopher Goebel

I scheduled a Geek Squad appointment online for screen repair on a Samsung phone, however, when I got into the store they said they were not able to help me. The lady said something about not being able to work on my phone due to them not being trained on that yet. That would have been nice to know prior to driving all the way down there, especially since I gave a detailed description of my needs when I scheduled online.

- Elizabeth

My wife went in Saturday to get her samsung s22 ultras screen fixed. They told her it would be a 40 minute wait to get it fixed. 1 hr later they informed her they wouldn't be able to get it fixed that day and made her an appointment to get it fixed sunday. On Sunday we got a call to cancel the appointment because they forgot their samsung technician didn't work Sundays. We choose geek squad because they are a certified samsung Repair Shop. But after their unprofessionalism we went to a local Repair Shop and got it repaired in 20 mins. Save yourself some time and go elsewhere.

- Guillermo Arreguin

Do not waste your money on there total tech service. It is all snake oil!!!

- daniel pacheco