Image Wireless Inc.

Wonderful friendly customer service. Shaun replaced the battery and SIM card on my phone in one day. Has a lovely, adorable dog Luna there at the store. Many thanks for professional efficient work. Highly recommended for any repairs you may need.

- ElizabethGal

Being here from Switzerland my phone broke during my stay in LA. I had to fix it, as the screen just didn't want to turn on anymore. Shawn was very welcoming and friendly. He fixed my phone in 1 day and after gave me a warranty of 90 days. I was really satisfied with - well everything.

- T. B.

STAY AWAY from this store I brought my laptop to this store for repairs, and they soldered everything possible on the motherboard, including processor, and RAM. Now, after taking it to another service center, I’ve been told that my laptop is beyond repair. Do not bring your devices here unless you want them completely ruined UPDATED According to answer posted to my review by owner, I would like to clarify the details of my experience, as the store’s response to my initial review contains inaccuracies and personal remarks that I find both inappropriate and unprofessional. First, prior to bringing my laptop to this store, it had only been serviced once before—by an official Lenovo service center, under warranty, to replace the screen. I have never entrusted it to any unqualified repair services, either in Ukraine or elsewhere, as their comment suggests.. When I brought my laptop to Shawn store in August 2023, I was told after diagnostics that the issue could be resolved by replacing the power button board. I agreed to this repair and paid for the service. However, the issue persisted when I got home, prompting me to return to your store. At that point, I was informed that this time the motherboard needed replacement, and the repair cost would be around $500. Given my negative experience with the initial repair, I chose not to proceed further Subsequently, I took my laptop to another service center, where I was informed that the motherboard had been heavily soldered, including the processor and RAM, rendering the device irreparable. This service center also provided photographic evidence of the damage. The store owner’s response unfortunately shifts responsibility and includes irrelevant personal details about my financial situation and student status, which I never disclosed. Additionally, I find it concerning that their response falsely claims a new video card was installed. My laptop does not have a discrete graphics card—only an integrated GPU within the processor. This fundamental misunderstanding of my device raises questions about the accuracy of their diagnostics and repairs. Furthermore, the video card was not the issue in the first place… While I respect that every repair case can have its challenges, I am sharing my personal experience to inform potential customers. Their inability to acknowledge or address the mistakes made during the initial repair is concerning. Transparency and professionalism are essential in customer service, and personal remarks have no place in these interactions I hope that my feedback helps their team improve their approach to handling customer concerns in the future!

- Olha Chubatiuk

Incredible service! I had both my phone and computer fixed here and it was a great experience. They not only did a great quality job but also tried to make it as budget friendly as possible. Thank you so much, Shawn!

- Marina Klimann Nuñez

Went to the Apple Store to get my MacBook Pro Mac screen fixed and I waited 4 hours for them to tell me it cost $699 and that it would take 3-5 days so I can get it fix after I pay. So I decided to go to Image Wireless to check on their prices and service. They was able to charge me half what Apple Store was charging me and got it done the same day within 1 hour. No wonder they have been in business for 33 years because of the great service and support. I highly recommend everyone to go to image wireless for all your computer and phone service needs. Along I found out besides the great service they offer. They have a cute Alaskan husky as a mascot called Luna which is super friendly and nice.

- Jon’s WRLD