Business Hours
Business Overview
Geek Squad is a business that offers computer and cell phone repairs in La Quinta. The quality of service for the work performed, according to the reviews, varies. Customer experiences with Geek Squad range from finding quick fixes to situations where data recovery was needed and data was lost. , while some reviews show that they have gotten poor customer service. and customer service is considered to be atrocious.
Services Offered
Most Recent Reviews
Best Buy associate sold me the wrong device, geek squad helped to try and figure it out. But I had to take product back to store.
- Jack L
Eric from the LQ Geeksquad was awesome (5 stars) for our washer repair. He was very prompt, courteous and informative. Getting the appointment, however, required 5 phone calls, speaking with 7 agents, and being stood up one time. Geeksquad's phone customer service is atrocious. I would never sign up for one of their plans (we were using the manufacturer warranty for today's service). I'd rather pay for a repair on my own then have to go through the torture again of scheduling through their system. No one on the phone wants to truly solve a problem. If they are unable to help, they tell you to call back, or transfer you to another person who unwittingly picks up the line (and then you have to start all over again). The GS phone reps should learn some customer service skills from Eric and his coworker Salvador (who called to confirm my appointment 3d prior).
- Jennifer Hui
It was a waste of time. I went to get my airpods checked out and was helped by a young gentleman, but he wasn't any help at all. He told me that my airpods needed an update (which I've never heard of) and that they needed to be updated by an iPhone (which I don't own one). He told me that he couldn't do the update himself because they were going to close in 30 minutes and sent me home with a set of instructions. I could've googled it myself. I would give them a -5 if I could.
- Nancy Fabian
I just came in today since the sound wasn’t working on my phone. Appears it just needed a cleaning and the speaker works great now!
- Crystal Um
On 2 separate occasions (one was yesterday) I took my computer in and was told that somehow I had lost all my data going back to 2103. I was told that they would need a week and many billable hours to assess what was wrong and that they may not be able to recover my data. I left my computer there late last year - they said they could not recover my data so I took my computer back. A friend told me about a computer repair place here in La Quinta so both times I took it there and both times, within a matter of minutes (the first time) and seconds (the second time) they found all my current data. Seems I simply had 2 accounts and was logged into the wrong one. I will never use GEEK SQUAD again. BTW, both times I was told I had lost all my data, it was the "same" Tech who said he could not retrieve my data without extensive diagnostics (and I am sure, billable hours).
- Jae Kennedy