Apple The Americana at Brand

I'm a big fan of Apple stores in any location. They always have a great fashion of product design, along with their interior design. 😀 I'm looking forward to their next iPhone design. It's amazing how they have tech employees at hand to teach about their products. It makes me sad to note this next part 😔. I had been kicked out of this store about a year ago due to allegedly yelling in the store. I had to advise the management from the Americana. Filed a complaint as I had not been. Even so! I still highly recommend this store for purchasing products. The surrounding area is beautiful. & there is many places to test out the amazing lense the iPhone product line offers. I still love apple, here's my new format resume. The full video is being allowed to be uploaded on my Xs account 😞😃

- Miguel Esteban Luevanos

Customer service here is abysmal. I am covered under warranty, but I am leaving this feedback before anyone puts up money for repair at this location. Just don't, in fact, if you are under warranty go somewhere else and save yourself a headache. You will be passed around technician to technician to technician who are friends with each other but are complete strangers to common sense and quality customer service. I came with a charging issue and left with a phone not connected to my carrier and now have to go to another location (my carrier) to fix it DESPITE me explicitly pointing out that the carrier will be closed. Everyone at this store was insincere, misinformed, and it really shouldn't take 5 people, who don't introduce themselves nor inform you that you're being passed to another person to help with a simple issue. Shame on the staff at this store and whoever is training or evaluating these folks. They do not communicate to each other other than to disrespect customers (listen around you and you'll overhear them berating customers like its schoolyard gossip). They give you incomplete information, and you are likely going to leave with more of a headache than you came with. The first technician didn't tell me his name asked me to explain my issue, went to the back and never came out to help me again. The second technician, Andre: 1) asked me to explain the issue again, 2) doubted me and snarkily said, "well it's charging now" despite it doing exactly what I said immediately after (battery still went down). 3) He then told me two different times to return for the repair to be completed and when I asked for clarity he said they could call me if it finishes earlier. I'm giving you my phone dude, how are you going to call me? 4) The most critical one, he takes a picture of my esim and says, in the event something goes wrong they need my esim to activate my phone. I ask, how often does that happen and he says it's rare, assuring me that I'll be set up in store. I ask if I should just reschedule because my carrier will be closed by the time he gave me. He says it shouldn't be a problem and that they can take care of it. When I returned at the earlier time communicated, a new technician said "they told you this time, right?"- never introduced their name - I had to defend that the time was communicated to me by their staff! I come in the second time and yet another technician tells me it's ready. ANOTHER technician comes out of the back and says I need a photo ID. This needs to be explained AT THE BEGINNING of the process, not after. What if I didn't have it? I would have waited an hour and a half to not be able to retrieve the equipment that they took in! Surely there is some kind of protocol or this place just runs or these folks are real good at freestyling stupidity in motion. This technician then looks at me and says, "they explained to you about the esim right?" Almost as if he knew that the previous technician left out a critical part of the process. He then proceeds to explain that they can NOT activate my phone in store and I have to take it to my carrier. He then candidly asks another technician in store, who affirms he can not, as if this is common knowledge. I am now irate, and explain how poor this whole experience has been. He says that the part of the phone they replaced also replaces the eSIM, so there would have been no way for them to connect it. WHY TAKE THE PICTURE THEN. WHO LET ANDRE BE IN CUSTOMER SERVICE? He verbally tells me I can take your frustrations - do they do this to you a lot, sir? He then says, my name is John acknowledging that no one here knows how to introduce themself at the beginning of a conversation. He then says, I can offer you an apology and you can activate it via the web. Now at home trying to get my phone running again, I am finding out in order to activate on the web with my carrier, you need a phone number to contact. SO John's consolation and assurance ISN'T EVEN CORRECT. What an absolute cesspool of incompetence and a disaster of a team here.

- Mark B

Long wait times, we wanted to buy 3 iphones but it takes the employees too long to provide me the pricing of the 2nd phone! It took them 14 mins to provide me the pricing of the 1st phone! Wasted 43 mins in the store, rather go to the competitors who helped me within 3 mins

- Nikhil Rijhsinghani

Probably won’t be going back went back in Februaryish so I’ve been lagging on it. Basically went into get my screen replaced on my brand new 15 pro max they did it, but took over 45 minutes to come up to me to make my initial appointment and then waited 30 minutes to be spoken to after my appointment was supposed to have started. Then I get my phone back and a few days later I actually take my case off and see they didn’t put the screws back in the bottom of my phone sadly you’d think an establishment like this would actually be able to finish the job but hey

- Cameren Van De Car

I just left the Apple Store here at this location and I’m completely 100% satisfied. David and Aram were AMAZING!! Great customer service! They helped me out with 2 of my phones and everything was great, very easy going, and productive. Apple is lucky to have these two wonderful employees. Thank you Aram and David. Definitely recommend this location.

- Nathaly Reyes