Geek Squad

I had taken my lap top computer to them to get it checked because the internet was not working and instead, they had erased everything when the instructions were to call me if anything else was needed, they even erased the programs in the machine which I bought from them, I had spoken to the manager of the area and he said he was going to do whatever possible to help and instead he never talks to me again when I went a few times after they told me the manager was on vacations so I never got to speak to him again, after like almost three weeks they called me saying the machine was ready but it was the same as it was before, I asked for my money back which was almost $200 to pay for some lousy membership and they said that money could not be returned because that was a third party vendor but when I called the number of the membership was still Best Buy furthermore I had unsuccessfully called the store manager and left messages regarding this matter and nothing. so all I am saying is be careful with the people who work at the store in Anaheim they are very unprofessional and I would never recommend them to anyone

- Omar

I had an absolutely terrible experience. The customer service is absolutely horrible and they have no respect for their customers. That's a shame how poor customer service you experience at Best Buy in The Geek Squad. If you ever need electronic repair I would never suggest The Geek Squad not only because they are extremely extremely overpriced but because it's more appropriate to get your electronic repairs done at a local computer shop. Best Buy has terrible customer service and I believe this company will not last much longer with the rise of Amazon and best buys and Geeks squad poor customer service and lack of computer knowledge

- Bill Bonelli

Worst Best Buy I ever been to poor customer service. No one knows what they’re doing and seems like they don’t want to work there everyone’s giving you different information on the same product and no one wanted me to speak to a manager, but it makes sense why would you want me to speak to manager I’ll never go to this location again, and I hope no one else does

- TRIPPTHEBARBER THEREALTRIPPY

Customer service here is on point. Came to get a data transfer for my laptop. The staff was phenomenal and very friendly

- Mariane Nicholson (GOOSE)

Ordered a Fire TV from Amazon Prime and chose to pick it up at the store. There was slight confusion, I guess it is a new service, but Jessica was amazing. She figured it out and I was not disappointed. Great customer service.

- Deborah Bonilla