CPR Cell Phone Repair El Monte

An estimated 45 min wait to replace a back glass turned into 3 hours. Understaffed? I arrived at 11:45am today to a “closed” sign and a printout posted on the door saying to leave contact information (pictured because I didn’t want to be penalized for missing appointment). I left. I received a call at 12:30pm from a store employee saying I had missed my 12pm appointment, and I explained that I was actually there but the store was closed. The employee was confused and said they had been there since this morning and to please come back, so I drove yet another 30 minutes (after having already driven 30 minutes there and 30 min almost home). They had removed the printout and flipped the sign to open. I dropped off my phone at 1pm and was told to come back at 1:45pm. I came back at 3pm and waited for 40 minutes to be told that my phone needed another 15 minutes. During the 40 minutes, I was in the store with 3 other parties. One employee was checking in a batch of phones while the other employee was working on repairs in the back. It was frustrating to watch one employee spend 30 minutes with one party checking in phones and explaining repairs and going to the back and applying screen protectors on the walk-ins, while there was another party waiting to check in and two parties (myself included) waiting for a status update on their phone. Once it was my turn close to 3:40pm, the employee didn’t even have to look me up in the system and just said that it would be another 15-20 minutes (turns out they hadn’t started working on it yet). At any point in the 40 minutes I was standing there, the employee could have acknowledged me and told me that my phone wasn’t ready and given me a return time. At close to 4pm, the other employee said that they were just scraping the last bits of glass off my phone—meaning they hadn’t started on my phone repair until just then. This was incredibly frustrating because, while I was parked outside the store, I watched a woman drop off her phone around 2pm for a new screen and it was ready for her when she came back around 3:45pm. It’s unclear how they prioritize order of repairs in relation to other appointments, walk-ins, and check-ins. I left the store close to 4:15pm with a heavier phone. They do not disclose beforehand that the back glass would be replaced with a different color and a heavier material. There are several points where there is a clear brown-black seam / gap where the back glass and edge of the phone connect (pictured but more noticeable in person). I’ve never had the back glass of my phone repaired before, so I don’t know if the gaps are typical with professional repairs? I left my house at 11am and got home at 5pm. What should have been a two-hour affair turned into six hours. An incredibly frustrating/upsetting experience. The only reason this review isn’t 1 star is because the employees were very nice. The employee felt bad and threw in a free screen protector which was very kind of him. I know they are trying their best, but I wish they were set up better for success.

- Karen L

Awesome service! This place was the first to pop up on my repairs choices when putting a claim through Assurant. For my Samsung galaxy22 Aaron was super nice and efficient, very professional and got me in and out the door with no hassle. Would definitely come again if my phone or other device needs any sort of repair.

- Jennifer Meza

Great customer services and Zo was very professional and fix my phone really fast will come again. Thanks new screen phone looks good as new.

- Luie Delgadillo

Wonderful experience with my phone repair! I couldn’t believe how fast they fixed my iPhone, even after taking it to other shops that couldn’t fix it at all, they were able to fix my restarting problem in 45 min! Would definitely recommend

- TailS MeDiA

Since the moment I placed the appointment since I walked into the store latul was very patient and helpful. When I picked up the phone it was ready on time and he was very nice and helpful thank. You so much will be coming back and he did an amazing job on fixing the phone

- Marlene Lozano