Geek Squad

The gentleman that helped me with my computer was very competent and did some kind of geek magic that suddenly got my custom rig to boot. I would recommend taking your rig here since they will give you a free diagnostic. They informed me they could have helped with any repairs needed, which gave me even more peace of mind.

- DC Donny

Tried for one week to get hold of the Geek squad. I would let the phone ring until I was able to leave a msg. Their msg box was always full. So I tried the Best Buy store, they had a recording saying we are not accepting any phone calls at this time. So if their was a group of minus Star I would give them that. Also, I paid $200 hfor help which was a waste of money.

- Larry Nelson

Absolutely terrible customer service. I waited 2 weeks to get a new battery because that was the soonest appt for all locations. When I got there, he told me I’d need to leave my phone overnight, and he wasn’t sure when he’d even get to it because he had too many appts that he was behind on last night, and appts first thing today. I had been quoted a 2 hour wait when I scheduled the appt. I, like so many people right now, work from home and cannot leave my phone there for an unknown amount of time. I need my phone to be able to work. The only other option he gave me was to wait another 2 weeks for the next available appt time. I asked him to speak to his manager, but the geek squad manager wasn’t there last night. Instead, he went to the sales manager and was told that I needed to call/come back the next day and “make it the geek squad managers problem”. Absolutely terrible customer service, and from a manager! I have now been waiting on hold for 45 minutes because I can’t go there while I’m working, but this is the 3rd time I’ve tried to get through to them with no answer. When I was there last night, so many of their employees were grouped together near the front doing nothing. One guy was pacing around BORED even. So why is it taking nearly an hour just for someone to answer the phone?

- Casey D

Right from the start Best Buy was GREAT! They have a person at the door who greets you and can direct you where you need to go, all of their staff are friendly, knowledgeable and helpful and the fact that they have people who troubleshoot equipment--often for FREE is off the charts! I wouldnt go anywhere else

- Lisa Williams

I had an appointment with Geek Squad at this location with a computer issue. Very friendly and efficient service by a woman on duty. The issue was solved and I was not charged. I'm a very satisfied customer.

- Hank Blaauw