uBreakiFix - Phone and Computer Repair

They wanted to charge $110 to do a little solder job on an old game boy cartridge. The game could have been bought new for $110. I bought the tools and did it myself, took me 10 min and 6 dollars in materials.

- You Know Spencer

I walk in, and there is a previous customer. Ok. Listen to him tell her the part isn't there, but they'll order it. With me, he gets on the computer and miraculously between him helping the last customer not two minutes ago and myslef, there is no internet. He goes to the back talks to whomever is back there, then comes to me and says they don't carry the part because my watch was too new, and the part which is just a cracked, yet working screen isn't carried by the companies part distro. He could have called the "part distro" on the phone that was right in the front next to the computer, in front of me, so i could hear this myself, mind you. That lil guy and partner in the back are lazy and this location won't last long with them there.

- Mia C

uBreakiFix is my go to repair shop, any tech issues from phone to computer, they can assist! It's worth coming here first. They'll do a through search, rather than other tech support like Geek Squad or others that are harder to book an appointment with and hang up the towel without much effort. Appreciate Billy very much! Always a pleasure and helps a ton!

- Betssy Diaz

This was absolutely the easiest thing I've done in a while. I had a cracked screen, so i filed an insurance claim through Verizon. The pre-approved me and told me to pick a store on the list. I picked the location in Downey. I called and asked if I needed an appt., and was told just to bring it down. I dropped it off, took all of 3 minutes, and was told it would be ready in about an hour. I ran some errands, returned in an hour, and the phone was fixed. Took 2 minutes to pick it up and I was out. This is the way to run a business. Chadd, the technician who helped me, was knowledgeable, professional and competent. What a nice experience!

- Anwat Sadat

If you are in need of fixing your device then I advise you to do yourself the favor and drive to a further location.Went to this store to get a screen fixed for a phone and they immediately began quoting up. I had a screen protector on the device . The rep worker argued immediately that there was no screen protector. I understand they work at a store and are “experts” but if I physically put the screen protector myself how are you gaslighting a customer and then laugh and run to the back? Manager who came to assist was a lot nicer but even he didn’t take the time to provide us options for fixing the phone or opening a claim. As a fellow customer service specialist I know to always put the customer first, empathize, and provide options. This location failed at all those.Good luck to anyone who goes there. If I could leave 0 stars I would but 1 star is required .

- Rocio Palomera