ScreenWorks - Smartphone, Tablet, & PC Repair

I took my laptop in for a keyboard replacement at ScreenWorks on September 9th. I was greeted by two men. A tall man with a positive attitude, and the shorter man who was going to replace my laptop's keyboard. I left my laptop in perfect condition(apart from 4 missing keycaps that I pulled out to clean but ended up breaking) and when I received my laptop a day after the replacement was complete. I immediately noticed a long 2in scratch on my display back cover. I told them about the large scratch, but both employees acted ignorant to the large scratch. Saying they didn't even touch the display part. This a laptop, the display is attached to the keyboard base panel. Did you replace the keyboard with the screen still attached? Neither one of them took responsibility for the scratch. I also noticed that the screen was filthy. Covered in finger prints(later to find out grim was also on it). I was annoyed with the large scratch on the display back cover but the keyboard seemed to work just fine so I left. When I got home, I decided to check on the display for any scratches. I got a microfiber cloth and cleaned the display to see 4 fingerprint size bubble that looked like air bubbles on a screen protector. I did my best to try to wipe them away, but they refused to budge. Then I noticed a 0.5 MM dent in the bottom left corner of my screen. I looked on the other side and a smaller dent was on the right corner of my display. I have no clue how those got there. I drove back and told the two dudes about the dent, the bubbles, and brought up the 2in scratch again. They said they had nothing to do with it and offered to clean my display. Luckily it was just some grim, but the way the dude cleaned it made me upset. He put so much pressure on the display that I could hear the laptop make cracking noises. I was happy that the main display itself wasn't damaged and that the bubbles were gone, but I would soon find out after getting home that the display back cover was scratched up again due to this man's carelessness. After that, one of the two guys, the one with the positive attitude, shift conveniently ended, leaving me with the guy who did the repair. I asked him what he was going to do to the dints on my display. Again, he refused to take responsibility, saying he only touched the bottom part of my laptop. THEN, he straight up told me that he hates when customers complain about the job that he did. Has this happened before???? I was bewildered at what he said. I told him that I hate when I send my laptop for a repair, and it comes out damaged. Dude then told me that I should have just done it myself if I didn't like the job he did. This is the type of negative customer service I thought I would only hear about online, but here I was living it. This experience was terrible. After I got home again, I decided to test my laptop to make sure everything was working, but then I plugged in my 100W USB-C charger to my laptop, and it began to buzz. I plugged in my 67W changer, and it began to buzz. I plugged in to both USB-C connectors, but they both cause my laptop to buzz. This action also caused my laptop to stop working properly until I did a hard reset. I had zero issues with USB-C charging before hand, but now it causes my whole laptop to freeze and go black. I almost forgot to mention that the same repair man tried to charge me 40 dollars more when I was trying to set up this repair. I was told over the phone it would be 40 dollars less. It was only because of the tall man with the positive attitude that he was able to confirm the price I was told over the phone. Of course, the repair man grumpily agree to this price. I have not done enough testing to see if something else is broken but here's my review. I will never come here again. No one who wants to repair their laptop should come to this place. They’ll just end up making a bad situation worse. I walked in with a damaged laptop and walked out with a damaged laptop. Thanks ScreenWorks.

- Ricardo

I had a completely demolished screen on my daughter’s iPhone. I didn’t even think this could be fixed but not only was it given back to me in pristine brand new condition, it was incredibly FAST!!! In just a hour it was ready. The friendliest two men helped me and I am ever so grateful for this experience. I highly recommend!!!

- Jen Bonsell

BEST PLACE FOR MY PHONE!!! I have visited this place multiple times and no matter who I’ve worked with, I am always treated with great professionalism and genuine caring. Besides being a proficient Service everything is done in such a quick turnaround time. I am always treated like my situation is the most important that they are dealing with and I sure appreciate this outstanding customer service. I am so hard on my electronics & they are the best problem-solvers who are looking out for my best interests! 💵 No matter where you go GO TO SCREENWORKS FIRST-you will not be disappointed.

- Elizabeth Griff

I went in today to get my son's iPhone fixed and the service was amazing! Fast friendly works with your budget. Thank you so much! Highly recommend this place ! Super satisfied with the service and the price! Thanks again looking forward to coming back when I need to!

- corina dorsch

Went in for a new case for my iPhone 14 Pro. They had exactly what I was looking for. In and out in under 5 minutes. Excellent customer service!! Give these guys a visit!!

- fraujr1