uBreakiFix - Phone and Computer Repair

I would never recommend this place to anyone. They don't have enough help and you always have to wait. I came in for a new battery from my phone and they had it in stock but wouldn't let me wait for them to put it in I had to come back on another day drop it off at 10 in the morning and couldn't pick it up until 1 o'clock. I had to wait 30 minutes just to pick up my phone. Then when I was waiting 2 other customers were told that their repairs should be covered under insurance and I was not told that my mind should have been covered under insurance so I never checked and wasn't aware of that. I ended up paying $89 for a battery and installation. I had to put a $50 deposit down initially to hold the battery because it was the last one they had and then when I went to pay after I was picking up the phone they charged me the whole $89 and then I had a weed and additional amount of time for a manager to show up to give me me my $50 back that I initially put as a deposit. These people don't care how long you wait and they Apparently do not have enough help to make it convenient with less waiting.

- Gail Friedman

I had a fantastic customer service experience with Tim! He took the time to track down a shipment of supplies to/for another uBreakiFix location and confirmed the status of my needed part. He didn't have to do that. He could've avoided this task easily but didn't. I could relax. Excellent---and assuring---customer service. Thank you, Tim!

- Dale George

Citrus height uBreakiFix store was wonderful. The employees were very kind & respectful. I was very amazed with the professional way they handled our defective phone that we had only owed for 6 weeks. We had been sent to same store in Stockton CA. but was treated the opposite of ways. & was told to go back to AT&T & tell them to replace phone. AT&T told us to go to the Citrus heights store. Stated that they were A much better store. She was SO right. They had the phone fixed within 3 hours. It was worth driving the 40 plus miles to their store. Thank you so much to the tall young man who took care of us at citrus heights store. I never got his name. But he was great.

- Irven Walter

Awesome customer care. Quick attentive service. Very happy with PS5 controller button pack addition. Handed over a bit of a mess, came back perfect. Thank you.

- Ray Remick

I needed to take my phone in for a battery replacement. I took it in to uBreakiFix on Sunrise on Monday but was told they would call when they had the parts. Then on Tuesday I got the call to bring it in. Then I got a call Tuesday evening that it was fixed. So Wednesday I picked it up. Overall they did an outstanding job.

- Thomas Mitchell