Geek Squad

ZERO STARS For geek squad. Bought a screen protector from them, And was told three replacement of the screen breaks first off screen breaks almost immediately and when I go to replace it, they tell me there out of stock and I have to go to another store. I bought the protector from the store. I should be able to replace it at the same store. They told me I had to go to another spice to get it replaced. I asked him if they could call me when they get a new one in they told me no. It was nice of them to keep me a half an hour waiting to not do what I want. I don’t think I will be shopping at Best Buy anymore or Geek squad

- Mike Carmona

Worst experience. I scheduled an appointment, brought my HP laptop in that was processing slow. When I got there, they have their service prices posted, which are PRICEY. The kid at the counter who obviously has more knowledge than I do with computers, was the LEAST BIT HELPFUL, if you want any information get ready to pull teeth! Unless you ask specific questions they aren’t giving any useful information other than recommending you pay for their service! Not to mention the kid LAUGHED IN MY FACE when asking him questions. I was recommended to get a solid state drive, after a tech in the back checked to see what was using so much memory he took the bottom of my laptop off to see if adding 8gb of RAM to the laptop would help. The recommendation for an upgrade to a SSD stuck. Not a cheap price either. I took my laptop home to think it over, the price I was quoted I might as well have gotten a new laptop! When I took my laptop out of my bag I noticed that THE TECH LOST A SCREW, so now there’s an open hole in the bottom of my laptop! The TECH BROKE THE RUBBER STRIP on the bottom, the other strip was also DAMAGED and not properly fitting back in place. THEY DID NOT INFORM ME THAT THEY DAMAGED MY DEVICE. Photos attached. I do NOT recommend this Geek Squad location, they have no respect for your device, your questions, or their quality in customer service or work.

- Hannah Hats

November 18, 2023, 11:15 AM, Best Buy Citrus Heights store. To be fair I have had more positive good experiences at this location than negative. Unfortunately not today. I went into the Geek Squad area where there was one person being helped at the counter, and I was the only one person in line waiting to get help. I’m a total tech Best Buy member. The guy at the counter never acknowledged me while I was waiting. After the customer left I continued to wait as a professional courtesy as I realize there may be some paperwork to finish prior to being available to assist me as the next customer in line. At this point with no customer at the counter, the employee at the counter starts to talk into his speaker to another employee, and starts to converse with another employee in the service area. I still have not been acknowledged. When I am asked to come up, I tell him I have two matters as a total tech customer. He quickly tells me what they do there and appears to make an attempt to discourage me and get me away from his area. I was asking to set up an appointment to get my Apple Car Play purchased at Best Buy repaired. He was negative and abrupt and to me it was clear he did not want to help me. He lacked basic customer service skills, he was awkward, and he had no fundamental social skills. He needs a lot of work and shouldn’t be at the counter engaging with customers. He should be in a back room counting beans 🫘 or taking inventory without customer contact.

- Richard Bejar

In store customer service was great. I was probably a little difficult at first having had issues with another repair company before coming here but the team at this facility did a great job and explained everything they were doing very thoroughly. Totally appreciate the work and customer service. Recommend this location for any laptop repairs forsure.

- Stevie K

I have a membership with Best Buy, and even that membership didn’t get me a discount or anywhere with my iPhone repair… this place is a joke, and I hope they like so many large box stores go out of business. Why spend the money on a membership or at this place when I can take my phone to apple for the same cost, and it’s faster. Sorry geek squad but you’re basically pointless… also, good luck calling the actual store…

- ajay fay