Mobile Kangaroo - Apple Authorized Service Provider

Mpy son’s iPad blinked out suddenly last week. There didn’t seem to be a good reason. the battery was fully charged, it was in a protective case with a screen protector on it. We tried to plug it in. Nope. After trying several things, I called Apple. They recommended Mobile Kangaroo near my home in Chino and even set up the appointment for me. I was immediately greeted by Paul by text who confirmed our appointment. The next day, I took it in. Paul recognized the problem immediately but said he would like to spend some time confirming it. Thar afternoon, he confirmed that the iPad was dead due to the logic board’s demise—bummer!!!! Instead of leaving it as that, Paul offered to order a new iPad—the same model, of course—for about $200 less expensive than buying one from the Apple Store! I’m sooo in! Two days later, my son got the joy of picking up his new iPad himself. Although Paul could not fix the broken iPad, I am grateful for the extra effort given to replace it. Paul was friendly and professional the whole time. I will return to this location in the future! Thank you, Paul!

- Kristin McConnell

Paul was so helpful. I was ready to throw this brand new I Pad away. He took his time with me. He was so nice and helpful. I will recommend everyone I know to come here if they are having any problems. He took his time and explained everything to me. The most helpful service person I have ever had in my life and I am 80. He is wonderful.

- Patsy Doty

Paul did such an amazing job and tried to trouble shoot everything. Very patient and proactive. I really appreciate the help and would come back!!

- Infinite Only

Had a good experience here! I got such great and friendly service. I unfortunately was not able to fix my problem (it was definitely due to my fault, though lol) but they were transparent with any problems and resolutions they could give. Will definitely come back again!

- Denise Rosete

These guys are amazing!! I’ve already had two experiences with them and both times they went above and beyond! The first time I had cracked the glass on the front of my phone and they were able to get it back to me all fixed up the same day. Special shout out and thanks to the mobile kangaroo associate Michael because the 2nd time I had cracked my phone, my charging port needed to by cleaned or replaced, my cameras were acting funky, and my battery capacity was at like 77% they were actually able to get me a new phone and for a $50 deposit fee I was able to take my phone home with me and use it while they ordered my new phone. There was a small lag, on getting the deposit back because of the square app they use to process payments but we got that squared away, thank you Mobile Kangaroo! And thank you Michael!! Highly recommend everyone go here for phone repairs, and they accept apple care! 🔥

- christopher puentes