Business Hours
Business Overview
Apple Los Cerritos is a retail store offering tech support services for Apple products. Customer experiences vary, with some reporting long wait times and unresolved issues. Negative reviews mention poor repair outcomes and upselling tactics, while positive reviews highlight good experiences with staff.
Services Offered
Most Recent Reviews
Has appointment a Genius Bar, checked in quickly but I waited and waited as the over staffed store had employees standing around chatting. They were not able to resolve my Apple product problem. Walked away with a feeling of wasted time. Support via chat sent me to the store with the idea that they would replace or repair. You’re better off buying new again then wasting your time and hopes that Apple will to care of you. Be warned when things go bad Apple will not be there to help
- Mathhias pumpkin
Trash. Pure trash. Asked me about what phone I'm seeking multiple times even after providing specifications. Imaginary lines created. Consistent upsales.
- Samiur Talukder
I went the other day to this location and the Manager Jesse went above and beyond not only with my experience but everyone at the store. I was really impressed and would come back. Its not very often that managers provide a good overall experience with multiple people.
- Michelle Medina
After 5 days of meetings and phone calls with Apple Los Cerritos to get a new battery. They ended up destroying my phone in the repair anyway. I had a meeting today with the genius bar to simply fix my battery. Nothing else was wrong and MULTIPLE attendants checked over and took note of that. When I gave my phone to the technician, the phone was working fine other than the screen lifting up from the battery swelling. When I received my phone one hour later, the battery was not replaced and the display was dead white from being tampered with and ruined. The technician then proceeded to blame me for not having apple care given that my bill was raised from 99 to 500 dollars. He questioned why I never bought it in the first place as if it was a funny joke. My financial situation and why I don't have insurance should not be their business. Now I am phoneless and have no form of solution. Will not be returning to this store.
- Elliott Davis
I suggested edit for pin location, it is way out on the map. 🤣 Please accept for everyone's convenience lol. ---- The place is spacious and doesn't have a bad smell even during busy hours. This is a great place to see the products work in person rather than just buying online impulsively. The temperature is also decent even with a large crowd inside
- Odin Sayson