Basics-n-Beyond - Apple Authorized Service Provider

I have been using Basic-n-Beyond for a few years now. I know what you are thinking. Why go here when I can just go to Apple . Yes. I thought that too. But these guys are top notch. Chris is excellent. Very Calm. Very much a profession. When I took my new Desktop of 13 years , Hey. It's new to me. To Apple. They said it's an antique. They needed to replace the hard drive and said they wouldn't or couldn't do it. I took it a few doors from Apple and they said Sure; we can fix it. And they did. My 2012 desktop Mac works great . It's June 2023. My 2015 Laptop MacBook Pro was not responding when I hit the Z key. Apple said they don't repair 6 year old computers. So I took it to Basics-n-Beyond and they said it might be $650 to fix it if they can. It might be more since they couldn't know until they replaced the part. They said my Laptop was working fine except for the Z key. I got it home and the Z Key is working now for some reason. Never look at Gift Horse in the Mouth. Never really knew what that means; anyway. These guys are profession. Calm. Good at what they do. Fairly quick. I trust them and I don't trust that many people let alone businesses. What computer place isn't expensive? This isn't a second rate Mac Repair place. They probably repair more and know more than Apple. Chris and Troy are good guys . I would image they are probably faster than Apple in repair.

- Ken Neely

I feel completely scammed out of my money. Went in for a battery issue and was told I had to pay $100 as a hold until they could diagnose the issue. Thought this was very weird but when I was told it would just be a hold on my credit card I reluctantly obliged. The next morning they called and said they plugged in my laptop and it was charging fine. Great! I thought I definitely didn't have the money to spend in the first place to fix it. When I asked about the $100 "hold" they said it was the fee for their time and I wouldn't get it back!!! I understand paying for their time but $100 for them to say it started working fine again the next day?! What a scam! I feel so awful about this situation. Why would you call it a hold if it was a fee for any other reason but to deceive the customer! I should have went to the apple Genius Bar where they inspect your computer for free. What a shame! Why wasn't I made aware before hand so I could politely decline - I am hurting for money right now and $100 is a lot to me.

- j m

Just moved to California from Sweden this past year and bought a new iMac after making the big switch from a PC. I recently had a home training session on how to setup and use my new iMac and I couldn't be more pleased with the experience. From start to finish, the team at Basics-n-Beyond was professional, knowledgeable, and extremely helpful in teaching me the ins and outs of my new Mac! All the employees from the start to finish were very friendly and easy to talk to, which made the learning experience even more enjoyable. Overall, I highly recommend Basics-n-Beyond for anyone looking for expert training on all things Apple. Whether you're a beginner like me or an experienced user looking to take your skills to the next level, Basics-n-Beyond has the expertise and patience to help you achieve your goals. Thank you, Basics-n-Beyond, for such an incredible learning experience!

- Frank Worther

Amazing experience! Troy helped me out with my old mac book pro and he was extremely professional and provided superb custom service. I don’t consider myself a tech person, but troy took the time to explain everything to me in a way I’d understand and made this whole process a pleasant one to remember. Ill be sure to come back with any tech needs!!

- Andreas Zwan

BEWARE!! they claim to put a $100 HOLD on your credit card that will go towards fixing the problem - They DONT TELL YOU that even if the fix is simple or there is no problem at all they will still KEEP YOUR $100! it's unfortunate that this place is recommended on the Apple website - GO TO A GENIUS BAR INSTEAD! IT WILL BE FREE THERE IS NO SUCH CHARGE. Complete Scam! They are no upfront about this! Why would you call if a hold of no matter what you're paying the $100. That is not a hold!

- Jen Icon