Apple Topanga

This Apple Store is in the Westfield Mall, which is a great location and can be quite busy. We happened to come on Black Friday, so we did have to wait for an available specialist to help us upgrade my iPhone. Even though Evan was new, he was quite helpful and friendly. There were managers walking around and checking in to see how things were going and if Evan needed any assistance with anything. There were certain steps taken. First in assessing the condition of my iPhone, external and internal. Then, getting the contract through AT & T. Transferring of pictures and then getting an appointment with the genius bar to get everything transferred from my iPhone 14 Pro to my new iPhone 16 Pro Max. Evan assisted us with getting a new phone cover and screen protector. They have the coolest machine that makes putting on screen protector flawless and without air bubbles. The staff with the Genius Bar were able to finish earlier than expected. We were walking around the mall while we waited. Overall, from Evan, other staff and the managers, it was a pleasant experience with good customer service.

- Michele Leocadio

I recently attended several workshops at the Apple Store, and the experience was fantastic. The staff were incredibly knowledgeable and eager to help, creating an environment that was both educational and enjoyable. Each workshop was well-organized and covered a range of topics, from basic device functionality to advanced creative applications. The instructors were patient, answered all questions thoroughly, and provided practical tips that were easy to understand and apply. The hands-on approach allowed me to get a real feel for the products and their capabilities, making the learning process much more effective. I left each session feeling more confident and inspired to make the most of my Apple devices. Overall, the workshops at the Apple Store exceeded my expectations. They are a valuable resource for anyone looking to enhance their skills and knowledge. Highly recommended!

- Marina Krotikova

The store is always clean and well-organized, offering a great selection, and although prices are high for Apple products it’s totally worth it! The service is attentive, and the classes are excellent. I just wish there were more classes at the Topanga location.

- Mayi Barov

My daughter’s phone had an issue, so I went to the Apple Store to see what the problem was. During the check-up, the phone suddenly died and couldn’t be turned on again. I was shocked by this, and I kindly asked if I could trade in the phone, given the situation. The manager, Malia, responded simply: “We cannot trade your phone because it doesn’t work.” When I arrived, the phone was working almost perfectly with just a minor issue. For over an hour, I tried to understand why I wasn’t offered a trade-in while the phone was still working. In the end, I left with a non-working phone and a very bitter feeling, especially as Malia, the store manager, couldn’t even help me understand the situation. All of this was over a $100 credit, which Malia refused to offer. You might have won this “battle,” but you lost big in terms of customer service.

- Guy Ziv

I had the worst experience ever at this Apple Store. I spent almost 6k on a new apple iPad Pro, phone and watch. I did the because of there promos. The Rudy and the guy with a beard should be fired. I didn’t have phone service for 2 days because of there mistakes. Stefen who lied and said he was a manager made all sorts of promises to me because of my experience. When I came into the store again to fulfill those promises I was met with a rude African American manager who told me that Stefen was not a manager and that she could honor nothing Stefen promised. These rudest manager on the planet. When your employee lies and says there a manger and makes promises then you honor them! You don’t blame the customer. I’ll never buy from an apple store again. You lost my business permanently

- Aaron Boston