Geek Squad

Recently I brought my MacBook Air to Beaumont store because it had completely crashed. After a couple days Geek squad member told me that there was nothing that could be done to repair my computer and that all my data EVERYTHING was not recoverable. I asked did you look at the hard drive? Are you absolutely sure data not recoverable. The answer was "yes." It was suggested I would need a new computer. After shopping in the store, I decided I would take my Mac to a repair shop I've used several times in the past, Quality Computer in Chino Hills, where I've always had excellent results. Store owner, Peter, called me six hours after I dropped off my computer and told me that he removed and repaired the hard drive, and MY DATA WAS RECOVERED. I was thrilled to have my fully operational MAC back. But, that left me very disappointed with the service of the Geek Squad expert. Why couldn't the Get Squad expert find the problem and fix it? I saved well over $1500 NOT having to purchase another computer.

- Anne Heisinger

I took my phone in for a repair, geek squad, messed it up,I returned they didn’t want to do nothing just had me call corporate. Corporate rescheduled me with geek squad. Went in for a third time. And they basically told me my phone is messed up. I need a new one and just told me to go to Apple. Apple help me out and cover the repair. This Best Buy does sloppy jobs save yourself a headache and go anywhere else! Forgot to mention, my phone was falling apart when they returned it as well.. is geek squad takes no responsibility or covers their work.

- Eli B

I went in to boot barn looking for a gift for my wife and Wendy help me out she was great she even took her time to put gift in a bag bag with gift paper thanks for going all out!!!!

- Marco “Big Dog” E

This is probably one of the best retail experiences I have ever had across the board. I bought a brand new computer at this Best Buy 8 months ago and it was nothing but a headache from the first month I got it. I only used it for office work and Skype meetings a few times per week and I ended up having to be on the phone with HP and Microsoft constantly to fix things. No matter how up-to-date the hardware and software was I spent hours on the phone and online with outsourced personnel and virtual assistants as well as troubleshooting forums that didn’t help. Finally I got so frustrated that I walked back in to Best Buy to get some face-to-face help, without an appointment, and when Agent Smith assisted me I felt like I was finally being heard. He listened to the issues I had been having and examined the computer checking into the things I mentioned. I felt listened to and respected and we were able to come to a mutually agreeable solution to my issue. Basically meaning Best Buy took the computer back and I was allowed to find a different one and just paid the price difference which was fine with me. I was just glad to have that machine off my hands. They had no obligation seeing as I was way past their typical return policy but the fact is they went above and beyond and because of that I will always come back here for my technology needs and future purchases. Thanks Agent Smith!

- Asia Hernandez

Don’t buy from Best Buy and while getting a guarantee on your product. They won’t take the time to fix your product or problem. The Beaumont geek squad is just run by young spoiled, lazy and still live with their parents teens. They won’t take their jobs seriously or They won’t return your calls or even try to fix the problem. You call them to fix it and they will direct you to a 3rd party! Beaumont spoiled brats are the problem in this city.

- Jesus Is salvation