Geek Squad

would give 0 stars if I could. I brought my iphone in to have the back glass repaired and was told I needed to bring it back the following week because they have to order the part. I brought my phone back and was told to come back in 2 hours only for me to come back 2 hours later to a completely broken unfixable phone. I was handed my broken phone back nonchantley and told “ your phone is no longer working you need to take it to apple to have it replaced.” they put a suction on my front screen and completely ripped the screen off of my phone causing it to no longer work. what should have been a simple fixed turned into a hell day for me.

- haley Gomez

Take your Apple products to Apple for repairs. Brought my iPhone in for a cracked case repair. It took several days. They swapped out the insides and didn’t deactivate my eSIM. My phone doesn’t work and I can’t activate my repaired phone without my old one. This caused me to spend hours on the phone with my cell provider explaining the situation.

- Jesse Gaskin

They always get the job done, and in this case, troubleshooting my laptop and verifying the viability of the installed anti-virus security systems effectiveness when I was thinking otherwise was the reassurance I needed. I just feel they are shorthanded. One has to make an appointment to bring in the device and another to pick it up after it's been paid for and notice provided to customer of task(s) completed. Cost efficient for them and an incentive to use their online service, which is even far more cost efficient for them.

- Paul A.

I called the Geek Squad regarding my flat screen tv and if they do repairs? I was told yes but I would have to bring it into the store. After, going through the trouble of removing my TV from the wall and taking it up to the store I was told by a very motionless and uncaring customer service guy that stated they don't fix TV's. However, I called them twice and checked the website before going through all the trouble of taking my television off the wall. I've delt with this guy twice now at the Brentwood store and he's been not helpful in both cases.

- Jade fox gaming

I had a good experience at Best Buy in Antioch / Brentwood California. I needed a replacement for my iPhone. Through the Apple website I made my appointment. A day after I went at the time of my appointment, I was met with a courteous and knowledgeable staff. In less than two hours I had my phone back working again. Thank you.

- Liz Johnston Noss