Clark's Electronic Solutions

UPDATE: go to bottom for the update. I am making this review on behalf of my boyfriend who brought his laptop to this establishment for repairs. At some point in October, my boyfriend had an issue with his laptop, so he called the owner of this business for help with it. The owner was very knowledgeable about the issue and we scheduled to come bring him the laptop. He told us he would keep it and work on it and then let us know when he was done. This required us to make a $60 deposit (more or less) just for him to look at it. After a month, we had heard NOTHING from anyone. We tried calling, but the phones had been broken, so we waited and decided to drive the hour to talk to someone in person. The boss wasn’t there, apparently at a doctors appointment and a male employee was alone in the shop. My boyfriend asked to take the laptop and to forget looking at it as it wasn’t touched and taking too long (he uses his laptop almost everyday) but the screws were missing? We asked if he could find them and he said no, we would have to wait an hour for his boss to get back from his doctors appointment (we couldn’t because we lived over an hour away and it was already around 4 o’clock). We ended up leaving and deciding to give him more time to work on the laptop as it had only been a couple months, maybe he was stacked up with work. Another few weeks go by with no word, so we call hoping the phones weren’t down. Luckily someone answered (not the owner, but a male employee) and said he wasn’t sure what was going on with the laptop, but it was still there. We waited another week or so and called again. This time a female employee answered and said she would “write down our number to give to the boss to get back to us” or something similar. We never got a call from the owner. We called again another time. The same or another female employee answered, we got the same unfulfilled promise. Earlier this week, we finally just said we’d come get it today (Friday) and when we showed up there, the laptop had not been touched AT ALL. The owner even admitted he had not touched it once IN FOUR MONTHS and said he knew it was bad for the business. On top of all this, he misplaced the screws which were taken out of the laptop to see the inside AND BLAMED MY BOYFRIEND saying he must have had them (we brought them in a container and he took them out, putting them in a cup or something, and he then returned the empty container to us that is now in our home, obviously empty). His solution? For us to buy some off Amazon and send him the bill (unlikely he’d pay for it and why would we ever want to rely on him again after this) or that he would mail the screws to us if he somehow found them (in his mess of a shop btw). You wasted my time, misplaced my property, insulted my character, and overall have been the worst service I have ever experienced. DO NOT DO BUSINESS WITH THIS LAZY, LYING, SCAMMING MAN. So disappointing you get any good reviews and still advertise your business. Waste of time and money. Edit (boyfriend): He reached out to me and said he would mail out my screws that he found in his shop. I am glad he continued to search for my screws even after my laptop left his shop/ my girlfriend left this review. Although I am very upset to have my laptop gone for such an extended period of time, my issue was addressed and my laptop wasn’t broken under his care. Although I didn’t give him a chance to right what was wrong before this review was made, I still stand by most of what was said. My recommendation for anyone reading this? He’s a good repair tech for phones and tvs from what I know, and he is knowledgeable about different issues involving your tech. My experience was overall a two and a half stars

- Erin Rooney

Update: we have talked and we are getting somewhere I appreciate the patience and help he has been giving me, hopeful I’ll have my laptop back soon! Update: Got the laptop back a few days after we last talked and everything was in working order and came with a heartfelt apology!! They may take a little while to get parts in but the craftsmanship behind it is remarkable, you cant even tell my screen was replaced.

- Taylor Hill

HDMI port was messed up on my ps5 took it in to get fixed got it back and it still is messed up called him back and he blamed it on me, DO NOT GO TO HIM FOR PS5 or Xbox problems send it to the company. Wasted 225$ dollars on him. Should’ve just sent it to Sony

- Demarcus Young

Was truly impressed by the level of knowledge and understanding I experienced while getting my phone repaired. Mr. Clark was very professional and patient with me. I will be returning for ALL my electronic repair needs. I strongly suggest you check Mr. Clark out @ Clark's Electronic Solutions.....A Hidden jewel in Pine Bluff.

- Carl Davis

I got my phone fixed twice n both times, I didn’t have any problems! Very respectful and fixed my phone fast! With reasonable prices! Definitely will be coming back in the future!!!

- Niya Burns