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Most Recent Reviews
I am taking the time to write a good review! Most of the time Apple only gets reviews by angry people. My son got a 10 watch for his birthday in September and a 16 pro for Christmas. He was having pairing issues after going into airplane mode. We decided to go to the store. We entered the store 15 minutes after they opened on the day AFTER Christmas. We had no appointment. The line was to the door. He went to stand near the watches. I got in line. We were greeted quickly. I explained the problem. The young lady asked if we would be ok waiting a bit. I indicated that we would. She took us to a table next to a table where a young lady named Joey was helping a family. She proceeded to bounce back and forth between the two tables helping us both. She was knowledgeable, efficient, and super friendly! This Apple Store was just like every other one in the world. Store gets a 3 star rating, Joey earned this 5 star rating! In less than ten minutes we were on our way!
- Jay Dale Smith
Made an appointment for service but not sure it made any difference, still ended up waiting 20 minutes to see someone. I drove the extra distance and paid the extra money to have the assurance work would be done properly. 90 minutes after I dropped the phone off the back glass was replaced however, now inside my camera lenses was filled with dust. Another 90 minutes later I received my phone back but all confidence in the service team is gone. Might as well have gone to the mom and pop shop or done it myself
- Steffan Wigert
As others have mentioned it can be crowded with long wait times especially in late afternoons and weekends. So get an appointment unless you’re browsing. But if you get an appointment the Apple geniuses can work wonders and do professional and thorough work. Have had them repair and debug my computer multiple times- that are truly amazing. Recommend!
- keith hudson
Made an appointment at 11:40am to be see n for a warranty issue. I figured by setting an appointment it would streamline my visit time, boy was I wrong. Sales floor looks like no one is managing. Representatives were walking in & out of the back office with a clueless look on what to do next. I counted one rep going to the back office at least 11 times walk out to the floor with nothing in his hands (to support other reps on the floor) & simply head back to the back office.
- Frank Fernandez
It looked super busy from the outside but when we walked in we were greeted and helped immediately. We knew what we wanted, unlocked iPhone 16 pro max’s and cases. We were in there maybe 10 minutes and got exactly what we needed! Super friendly staff
- C