Apple Scottsdale Fashion Square

Realizing America grew up while this little guy is almost THERE, Wallahi, I dedicate this to the 5 STAR EMPLOYEE that knew how to handle this little boy and get HIS ASS BACK IN LINE. THANK YOU Sister~❤️

- AmmarCSE

Be careful this store is a scam they wanted me to pay $400 to buy a new iPad which I was still under warranty and the reason why they wanted me to pay is because they felt that the iPad was bent as you see in the pictures the iPad is perfectly fine the manager name is Zach be careful all they want is your money Worst Management ever!! I'm going to take this up to corporate to see what they can do

- Mike vegg

During my recent visit to this Apple Store, I experienced exceptional customer service. Bailey and two other of her colleagues went above and beyond to assist us with a frozen phone issue, resolving it promptly despite our lack of appointment. Her expertise and dedication were truly impressive. I highly recommend this store, as it consistently delivers superior service compared to other Apple Stores I've visited.

- Erika B

I’ve been an Apple customer for years, but after my recent experience at this store, I’m done. I went in to buy a new phone, and the process was a disaster from start to finish. Brooke was the worst of all, who deleted 11 months of my messages and a year and a half of my photos, because she cleared my phone before it was done syncing to iCloud. I ended up being there for over 4 hours with no resolution. When I finally spoke to the manager, all he could offer was that he was “manifesting everything would be okay”—as if that would fix anything. The staff at this location is rude, condescending, and regularly grabbed my phone out of my hands without explanation. I’ve been a fan of Apple products for years, but after this experience, I will never buy another product from them again.

- Molly Flores

(iPhone)16 reason why you should ask for Jenny and Gabby at the Apple store. **Google Review for Apple Store** ⭐⭐⭐⭐⭐ I recently had the joy of buying an iPhone 16 Pro Max at this Apple Store in Scottsdale, and I can't emphasize enough how wonderful my experience was, largely due to two amazing staff members, Jenny and Gabby. From the moment I entered, they delivered outstanding service and made the entire process enjoyable. We spent from 4:30PM to 8 o'clock PM setting up the phone, which could have been stressful, but Jenny and Gabby did an excellent job of keeping us calm and relaxed. They handled various challenges with professionalism and a positive attitude, ensuring that we never felt overwhelmed. 1. **Outstanding Customer Service**: Jenny and Gabby exceeded expectations in helping me with my iPhone 16 Pro Max purchase. 2. **Expertise**: Their product knowledge is remarkable; they answered all my inquiries with assurance. 3. **Professionalism**: Even during a busy evening, they upheld a high standard of professionalism throughout the process. 4. **Relaxing Environment**: They fostered a calm atmosphere that helped reduce any stress during the phone setup. 5. **Patience**: They were incredibly patient, allowing us to take our time with the setup and addressing each issue as it came up. for example, when I had to reset my password, they were calm and collective when it came to me being able to get services while I waited. 6. **Problem Solvers**: Jenny and Gabby handled numerous challenges effortlessly, showcasing their excellent problem-solving abilities. 7. **Friendly Attitude**: Their warm and friendly nature made the entire experience enjoyable. 8. **Personalized Attention**: I felt like a valued customer, rather than just another sale. 9. **Teamwork**: The collaboration between Jenny and Gabby was impressive; they worked together seamlessly. 10. **No Rush**: They didn’t hurry us out the door, ensuring everything was perfect before we departed. 11. **Attention to Detail**: They focused closely on every detail during the setup, which is greatly appreciated. 12. **Commitment**: Jenny even skipped her break that night, demonstrating her dedication to providing excellent service. 13. **Comprehensive Setup**: They guided us through all the features and settings of the new phone thoroughly. 14. **Positive Energy**: Their enthusiasm made the lengthy setup feel much shorter and more enjoyable. 15. **Follow-Up Support**: They made sure I knew how to reach out for any follow-up questions after my purchase. 16. **Overall Experience**: It was a memorable experience that left me excited about my new phone. Overall, I can't recommend this Apple Store highly enough! Jenny and Gabby truly made my visit extraordinary, and I left feeling valued and well cared for. If you're looking for a new device, be sure to stop by – you won’t regret it!

- Scott-Michael Tokunaga